Tropical Chevrolet

Reviews, get directions and contact details for Tropical Chevrolet

Address: 8880 Biscayne Blvd, Miami Shores, FL 33138, USA

Phone: (305) 537-6932

Website

State: Florida

City: Miami Shores

Zip Code: 33138

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

If you’re from out of town don’t waste your time. They won’t work with you through phone or email. They lost an easy sale here. Totally disgusted.

 8 years ago (17-05-2018)

Super happy to have visited tropical CHEVROLET, the only ones who helped me to renew my car by applying great discounts to my choice the Malibu 2018 and thus be able to leave driving. Great professional Mr. Frank Soto that since he received me at the entrance was willing to collaborate to leave driving. Thank you.

 8 years ago (13-03-2018)

It's one of the best Chevrolet's Dealer in town... Good service and excellent people work here.

 8 years ago (25-05-2018)

Arrived here at 2pm.  Did not leave until about 6pm. Originally came to meet with Davie and ended up getting pushed to two other people with the final people Chevy. Customer service was amazing until it just showed they were only making numbers for their benefit. Already came with an auto loan through my bank but they tried everything in their power to get me to finance through them. Shuffled from one car, which being a 2018 Cruze Arctic Blue, saying the internet pricing was wrong then to another car, 2017 Cruze Red, giving me the internet price for that one. All in end I was there for about 4 hours with no outcome ended up going to Braman Hyundai where I got a car in less than 2 hours of being there. Soon as I walked in this guy named Wesley, who originally worked at Tropical once upon a time, he showed me a car right away and started the paperwork no questions asked. If I could give no stars to this place I would’ve.

 8 years ago (10-05-2018)

I brought my C7 vette in to have some parts replaced, which I had ordered previously in the week when i scheduled my service appointment.

Upon arrive at 8am, as scheduled, the service advisers had no record of my appointment.  After explaining that I had been in and spoken with an advisor who took my details and told me to return at 8am on Friday, but who gave me no paperwork, I got the feeling that they believed I was just making up some story...as if I would go and purchase parts from the parts department, and then drive 40min at 7am on a Friday to play games.

It then took 2hrs to then be told I needed to buy an additional $400 in parts which also needed to be replaced.

I'm not annoyed by the $400, I'm annoyed that it took 2hrs to remove 15 bolts when I was there first thing in the morning, the extended wait time, again precipitated by the outside service advisor failing to schedule the appointment properl.

All in all I was there for about 4.5hrs for what should have been no more than 90min with the wait for the additional parts.

The only reason this isn't a 1 star is because the gentlemen in parts I worked with was great, and the service advisor I worked with today did a good job of salvaging what could have been a terrible experience by rebuilding the relationship with his attention to detail with the various parts I needed to have replaced.

Its difficult to maintain quality relationships with customers when simple stuff like appointment management starts everything off on a sour note.

If mgmt is reading this, I'd make it a point to remind your service staff that every interaction, no matter how seemingly immaterial or receptive it might be, is essential to the greater goal, which is customer satisfaction.

Not the worst experience I've had at a dealership, but certainly not the best either.

 8 years ago (27-04-2018)

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