Tuffy Auto Services Center

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About

Tuffy is one of the largest full-service automotive repair franchises in the country. We offer complete automotive repair on nearly all makes and models.

Story

Done Right. Period. It’s more than a slogan. It’s the peace of mind you get with 12 months of ToYourRESCUETM Roadside Assistance FREE with any purchase at Tuffy. Or knowing your repairs at Tuffy are covered by a 12 month/12,000 mile nationwide warranty on parts and labor - good at over 30,000 auto repair shops across the country. Or that we give your emergency a sense of urgency with our SOS Appointments. At Tuffy, we stand behind our work and promise that it will be Done Right. Period.

Address: 4870 S 137th St, Omaha, NE 68137, USA

Phone: (402) 895-4274

Website

moc.liamg@drallimyffut

State: Nebraska

Zip Code: 68137

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

So, I am going to try and keep this short as possible.  I went in to Tuffy's out of the blue, and asked if I could get my muffler deleted and a custom Y pipe fabricated in it's place.  They said that they could perform the work same day.  So I went ahead and had them do it, and it seemed that the guy that was working on my car was having trouble, so the manager had to go out and assist him.  When the work was finally complete, the mechanic brought my car outside and parked it right outside the entrance to the lobby, revving up the engine.  It seemed to sound okay.  After paying for the work, I went outside and had a look at the work performed.  One of the exhaust tips were not straight.  This was one of my primary concerns about the job! They needed to look as if they were never touched!  Well, since it was Christmas Eve, and they were already technically closed, I figured that I would just come back, and have them make the necessary adjustments.  I never mentioned it right then and there.  I probably should have.  I did finally go back and tell the manager about my disappointment in the quality of the work, and he said that I could bring it back to have it looked at and have any adjustments.  I did ask the manager if the guy that did the welding wasn't their usual tech, and he said no.  I have shown pictures of the welds to many people, and sadly, they stated that they could have done better blindfolded, with no welding experience.  Now, I hate to be "that guy", that goes back and demands his money back for poor quality work, but I guess, at this point, it's the only thing that would make me happy, since they wasted several hours of my life waiting for this garbage to be complete.  Not to mention, I ended up taking my car elsewhere to have the whole thing redone.  The pictures speak for themselves.  You be the judge, and beware!

 7 years ago (13-01-2018)

I had a 10k estimate repair from the Markel  BMW and this Tuffys location got it down to 2500  a couple years ago and my car was running great! I recently had Transmission issues and they referred me to Omaha Transmission so I love the honesty and willingness to get you to the right place so I really wanted to give you guys my review.

 7 years ago (22-12-2017)

I will have to say reading reviews posted truly do not reflect this repair facility. I have been using Pat and the guys here for years and have always received nothing but 5 star service. Through the years with several vehicles Pat has always been honest on recommendations and has found solutions to issues other shops could not. I have sent dozens of coworkers along with friends and family and have always had great feedback and the warm friendly service cannot be matched. I highly recommend Pat and his team if you are looking for a honest go to mechanic that truly cares about their customers at great prices. Thanks for the first class service guys, keep up the great work.

 9 years ago (05-05-2016)

Best service in town friendly honest and quick

 7 years ago (09-10-2017)

I went in to get a "free" brake inspection, with the idea that they would also end up doing it for me. After being charged $50 for a "free" inspection I was semi-upset. However, they then put the nail in the coffin, they informed me that replacing the JUST the rear brake drums, shoes, hardware, and brake cylinder would cost me $625 before tax. 

Little did they know that I had done some comparison shopping beforehand, to get this same thing done at the Millard Auto Center, would have cost me $291... All the same repairs.

The same thing being done down at Twins Auto (off of Saddle Creek and Leavenworth) was even cheaper, about $225-$275 depending on how long it took to get done. 

The parts that I HAD ALREADY purchased at O'Reilly's cost me the following amount's

Brake Drums: $41.00/each
Brake Shoes: $17.50/each
Hardware Kit/Springs: $8.00 total

At Tuffy here were their parts fees (they won't put on outside parts, by the way):

Brake Drums: $117.00/EACH
Brake Shoes: $75.00/EACH
Hardware Kit/Springs: $41.00/EACH

The cost difference in parts alone (between Tuffy's and O'Reilly's), not even accounting for labor, was as follows:

2.85 x's the cost for brake drums 
4.29 x's the cost of brake shoe's
and an astounding 5.125 times the cost cost of hardware/springs.

With all this being said, think twice before dropping your vehicle off here. They are your stereotypical car shop. Trying to pull one over on anyone who walks through the door. The manager over there does a great job of acting like he's got your back, but when it comes down to it, he knows that his paycheck, bonus, etc. relies on his ability to up-sell the cost of parts and labor. 

Please, take your car to a shop where the work will be done correctly and at a FAIR price.

 8 years ago (14-11-2016)

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