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Reviews, get directions and contact details for Tuffy Auto Services Center

About

Tuffy is one of the largest full-service automotive repair franchises in the country. We offer complete automotive repair on nearly all makes and models.

Story

Done Right. Period. It’s more than a slogan. It’s the peace of mind you get with 12 months of ToYourRESCUETM Roadside Assistance FREE with any purchase at Tuffy. Or knowing your repairs at Tuffy are covered by a 12 month/12,000 mile nationwide warranty on parts and labor - good at over 30,000 auto repair shops across the country. Or that we give your emergency a sense of urgency with our SOS Appointments. At Tuffy, we stand behind our work and promise that it will be Done Right. Period.

Address: 4870 S 137th St, Omaha, NE 68137, United States
Phone: (402) 895-4274
moc.liamg@drallimyffut
State: Nebraska
City: Omaha
Zip Code: 68137


Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

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Reviews
So, I am going to try and keep this short as possible. I went in to Tuffy's out of the blue, and asked if I could get my muffler deleted and a custom Y pipe fabricated in it's place. They said that they could perform the work same day. So I went ahead and had them do it, and it seemed that the guy that was working on my car was having trouble, so the manager had to go out and assist him. When the work was finally complete, the mechanic brought my car outside and parked it right outside the entrance to the lobby, revving up the engine. It seemed to sound okay. After paying for the work, I went outside and had a look at the work performed. One of the exhaust tips were not straight. This was one of my primary concerns about the job! They needed to look as if they were never touched! Well, since it was Christmas Eve, and they were already technically closed, I figured that I would just come back, and have them make the necessary adjustments. I never mentioned it right then and there. I probably should have. I did finally go back and tell the manager about my disappointment in the quality of the work, and he said that I could bring it back to have it looked at and have any adjustments. I did ask the manager if the guy that did the welding wasn't their usual tech, and he said no. I have shown pictures of the welds to many people, and sadly, they stated that they could have done better blindfolded, with no welding experience. Now, I hate to be "that guy", that goes back and demands his money back for poor quality work, but I guess, at this point, it's the only thing that would make me happy, since they wasted several hours of my life waiting for this garbage to be complete. Not to mention, I ended up taking my car elsewhere to have the whole thing redone. The pictures speak for themselves. You be the judge, and beware!
7 years ago (13-01-2018)
Will not be returning to this service center. The manager would not even look up from his computer. I did overhear him telling a coworker that "Rick" would be back so they would need to make things appear "in order". Wouldn't recommend going to this shop even for a simple oil change.
7 years ago (14-02-2018)
I had a 10k estimate repair from the Markel BMW and this Tuffys location got it down to 2500 a couple years ago and my car was running great! I recently had Transmission issues and they referred me to Omaha Transmission so I love the honesty and willingness to get you to the right place so I really wanted to give you guys my review.
8 years ago (22-12-2017)
I will have to say reading reviews posted truly do not reflect this repair facility. I have been using Pat and the guys here for years and have always received nothing but 5 star service. Through the years with several vehicles Pat has always been honest on recommendations and has found solutions to issues other shops could not. I have sent dozens of coworkers along with friends and family and have always had great feedback and the warm friendly service cannot be matched. I highly recommend Pat and his team if you are looking for a honest go to mechanic that truly cares about their customers at great prices. Thanks for the first class service guys, keep up the great work.
9 years ago (05-05-2016)
Best service in town friendly honest and quick
8 years ago (09-10-2017)
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