U-Haul at Deer Park

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Moving Made Easier

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 609 J Clyde Morris Blvd, Newport News, VA 23601, USA

Phone: (757) 595-7100

Website

moc.luahu@lridbbf360528

State: Virginia

Zip Code: 23601

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Reviews

Upon arriving there was no parking available to customers...it was full. I took an empty parking spot that I knew was meant for their trailers or what not only to be met with an employee yelling at me across the parking lot. It's not like I was planning on leaving it there very long! And guess what? It was still empty when I exited the building. I moved my car into a non-existent parking spot near the other customers. Surprised I didn't get yelled at again by the parking police. We went inside, when it was my turn she had no record of us picking anything up at that location. I found her to be a little rude and short with us. I pulled up my email confirmation and read it to her that said I was picking up at the J Clyde address. No apologies or anything, just said she didn't have the truck and to go to another uhaul of which she provided the address. Fortunately, that uhaul was much more pleasant all around. It was off of Warwick Blvd. If I ever need a uhaul again, I'll be sure to avoid the j. Clyde location.

 7 years ago (04-09-2017)

I called after talking to another location in the Newport News area, who scheduled me for a trailer hitch install, then called and said that they did not have a mechanic to install a hitch after noon. So when I called this place, o talked with the actual hitch mechanic that stated he could install a hitch at any time of the day. So today this place calls me and says that they do not have a hitch mechanic after noon either. That they could do it in the morning, after I had already told them that I work in Chesapeake and could not drop off my car or wait there for 2 hours. The lady on the phone, Nina asked with an attitude "what do you want me to do then?" I told her that her mechanic said he could do it anytime that would be convenient for me after work, and she said well that's not the case. Here's not the case, this is the second Uhaul to do this, so never never gonna bother thus company again.

 7 years ago (10-07-2017)

I purchase boxes all the time for shipping things sold on eBay. So I purchase a box from this location, take it home & put one piece of tape on the bottom of the box thinking I'll be able to use the box no problem. However, the box was way too big even if I cut the box down. So I take the receipt and the box back to this uhaul location and as soon as I walk in an older skinny lady tells me that I can't return a used box. According to these reviews, the lady's name is Jennifer. What a joke of a manager if that's what she is. For an $8 box that was never used and because of their terrible customer service, I informed them before I left that I will never be doing business with them again. Most likely hundreds of dollars in my business that this location will never see. So I took the one piece of tape off the bottom of the box and returned it to a different uhaul location which I will be dealing with moving forward. Oh and there was an older guy behind the counter who's customer service was just as much of a joke. Without even looking at the box he asked me, "Would you buy a used box?" Which I replied, "If it's not any more used than this one, absolutely! I just purchased a "used box" a couple days ago which had one piece of tape on it and was actually a floor model for a Goin Postal location.

 7 years ago (06-08-2017)

Rude staff, morons that cannot understand common sense and who, although they had 3 trucks sitting there, lied and said they had nothing- until we called corporate when they quickly found one of the 3 trucks just sitting around!   I have better things to do with my time, and so do you.

 7 years ago (30-08-2017)

I read these bad reviews from this place and I just don't see it. Jennifer, the manager, was so amazing and extremely helpful. 
My husband and I were moving across the country to Utah and rented a trailer for his truck to put my car on and tow. When we got to uhaul they hooked up the trailer and let us drive my car up into the trailer. Unfortunately my car wasn't go up and we couldn't figure out why. Jennifer helped us and explained what was wrong. She then continued to help us by making sure the car was on the trailer properly and the straps and chains were attached properly. Even wgen we came back to her 3 or 4 times she was extremely kind and never fussed or rolled her eyes at having to help us multiple times. Thank you so much Jennifer our trip went well and we made it safely!

 8 years ago (25-04-2017)

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