U-Haul Moving & Storage of Coconut Creek

Reviews, get directions and contact details for U-Haul Moving & Storage of Coconut Creek

Address: 5431 Johnson Rd, Coconut Creek, FL 33073, USA

Phone: (954) 428-7369

Website

State: Florida

City: Coconut Creek

Zip Code: 33073

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

I will never use this location again. I arrived promptly for my pick up time and had to wait in line for 15 minutes. Last night I completed all of my personal information to “ expedite my check in time“ in which I  was asked to repeat information I already submitted. 

When  hooking up the trailer to my vehicle the man doing it claimed that there was no where to plug the lights in and wrote me off! He told me I wouldn’t be able to rent the trailer. As the customer I had to volunteer to look the information up online. I knew it was possible because my family rented a trailer last year from U-Haul and had no issues.  I inquired if I could not rent the trailer if I could rent a truck, which I was told I could and another employee argued with his coworker regarding whether or not there was one available. Regardless, it was unprofessional to do in front of the customer. 

Finally, after calling my parents and adamantly encouraging the employee there was indeed a solution - I Showed him where the hook up was and it worked! This employee was so quick to disregard my input.  There was no apology or any humility whatsoever. 

Upon returning the trailer I waited outside for half an hour.  I called the place of business and waited on hold until I was redirected to the main customer service line. Finally a gentleman came out who possessed customer service skills. His name is Earl. He tried to get me checked in efficiently, but the server was not working. I was then asked to go inside where  but the server was not working. I was then asked to go inside where a very nonchalant employee took her time coming to the front. I was surprised to see that there was no one in the store considering I had waited on the phone for so long. 

Two other customers hundred behind me. We exchanged experiences about how displeased we were with the customer service. Instead of helping to check my equipment in so I could go home, the employee proceeded to contact her coworkers to address why she had to do the work and they could not.  Two other customers hundred behind me. We exchanged experiences about how displeased we were with the customer service. Instead of helping to check my equipment in so I could go home, the employee proceeded to contact her coworkers to address why she had to do the work and they could not.  Again, thanks for wasting more of my time. 

 When she learned that the server was working again she sent me and the other customers back outside. She was unwilling to assist. She did not even take notice that there were two separate parties and she was sending us outside to one associate. 

Earl  completed the check out and sent me to the returns. However he was also the employee who needed to receive my return and since the inside employee put all the work on him, I had to wait even longer.   This was by no means Earl’s fault. Out of my entire experience with the U-Haul in Coconut Creek, on Johnson’s road  out of my entire experience with the U-Haul in Coconut Creek, on Johnson’s Road - he was the most professional and pleasant employee. 

This AM’s staff was lazy, rude, and unwilling to help me as the costumer. 

I work in customer service.  This was an abomination.

 7 years ago (12-05-2018)

I’ve used this uHaul location a couple of times and have had to wait in excess of 20 minutes every time to either pick up or drop off. They really need to pay attention to when they’re busiest (weekends!) and staff accordingly. Staff are friendly and helpful, but location is clearly understaffed.

 7 years ago (22-04-2018)

One of the guys there is so rude and disinterested. Constantly says he doesn’t know and doesn’t try to even figure out solutions. His massive sigh after every questions is also unhelpful to our stressful time moving. However the girl working there is very sweet and helpful.

 7 years ago (29-03-2018)

I have rented from this location several times because it is close to my home. I had decided this would be the last time because of the aggravation I experienced the last time I rented a van to pick up some large light fixtures.  But now they have Raquel working the desk and frankly she makes the difference.   She is on the ball,  I didnt have to read the company pricing printed right on the wall to the employee like last time, she found the right rate for the time period I needed a truck and she recognized me as I came through the door by name when I returned the truck over 2 weeks later.  When I had to call to extend my rental, she actually recognized me by voice and first name only.  She always had a smile on her face and a good attitude.   She gives this branch of U Haul a good impression to the public which it was really lacking before.

 7 years ago (05-02-2018)

I think this was one of the cleanest UHauls stores I have ever been to.  They hooked me up, no pun intended, and sent me on my way.  Throughout the years I have specifically used UHaul and probably will not use another service.

 7 years ago (06-04-2018)

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U-Haul Moving & Storage of Coconut Creek

Reviews, get directions and contact details for U-Haul Moving & Storage of Coconut Creek

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