U-Haul Moving & Storage of New Bedford

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & propane.

Address: 415 Mt Pleasant St, New Bedford, MA 02746, USA

Phone: (508) 997-6576

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State: Massachusetts

Zip Code: 02746

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Reviews

This is a terrible facility. There is poor to non-existent communication. The actual staff seems way overworked and the place is significantly understaffed. That is my generous interpretation. They were supposed to transfer my U-Boxes to a climate-controlled storage over a month ago and have still not done so. I am paying for climate controlled storage (and that is the ONLY reason that I went with U-Haul in the first place) and for two months in the summer I have not be getting climate controlled storage. No one I talk to seems to think that is a problem. Also, the whole U-Haul U-Box experience has been horrible, from start to finish. The boxes were late, one short, and damaged WHEN they were delivered and there was a significant amount of water in the units when we accessed them in MA because of that damage, which left a gap between the top of the box and the door. Now the boxes have been sitting in summer heat AFTER having sustained water damage rather than sitting in a climate-controlled space as paid for. I fear what the contexts of them will be like when I have them delivered to a real storage facility soon.

 9 years ago (28-08-2016)

its a very busy store, but the employees are helpful and patient - particularly when it comes to trailer lighting - my wiring harness was broken and i had to come back a couple of times before i got it right - and they had no problem with that.

 8 years ago (25-01-2017)

Very professional and fast in and out

 8 years ago (13-07-2017)

Today went to a hitch install appointment.  Left car @9 was not called now trying to reach someone @ this location. Connect with call service was told parts not in today and complained I was not told of the parts not in. Dropped car and WAITED there for 20 minutes for my ride. If the parts were not in stock should have that communicated to me while I was waiting. Let word at call center for manager to call me. Terrible service. 

I would not rate 1 star but no stars can't post a comment. Buyer beware.

 9 years ago (02-04-2016)

I rent from the New Bedford uhaul 1-2 a month for the last 3 years. The store Manager Brian is very helpful and always finds a way to get a truck for me when its busy.

 9 years ago (23-07-2016)

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U-Haul Moving & Storage of New Bedford

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