U-Haul Moving & Storage of Victor

Reviews, get directions and contact details for U-Haul Moving & Storage of Victor

Address: 8045 NY-96, Victor, NY 14564, USA

Phone: (585) 425-3110

Website

State: New York

City: Victor

Zip Code: 14564

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

The experience I am having with U-Haul is absolutely brutal, thanks to the online reservation system and the unprofessional manager at this location. I was “confirmed”, according to the “confirmation email” for a reservation for a specific truck at a specific time. Two days prior to the date of pick up the manager informs me that this truck is not available. Supposedly, there is nothing they can do to make up for the major inconvenience and extra money I now must spend by driving out of my way to get to a truck that is available at another location for the time I had originally scheduled for the pickup. For the moron of a manger I spoke with, learn some customer service skills, it doesn’t pay raising your voice and arguing with a customer when your company is the one in the wrong.

 7 years ago (25-05-2018)

I would give them no stars if I could. Scheduled an installment of a hitch through the call center 3 weeks in advance. Showed up at the time noted in the confirmation email 10 AM to be told they don't make appointment before noon. The women a dealt with was rude and never offered an apology for the confusion. All I got was "I can't schedule you until Wed." which was 5 days later. Take your business elsewhere!!!!!!

 7 years ago (20-04-2018)

I went in there yesterday at 4p.m. to rent a car dolley,  they had 2 on the lot when I arrived. When I approached the counter there I was helped by a gentleman in a cowboy hat. He nicely explained to me that they did not have any, as I proceeded to ask him about the 2 i had seen outside, I was rudely interrupted by a young woman (employee named Sam ) stating that they were not for rent and continued to explain how they were from another store and couldn't be rented in rude manner. Her attitude was absolutely terrible. She is Definately not the type of person I would want working customer service at my business.

 7 years ago (01-03-2018)

Very disappointed.  We had a trailer hitch put on and had to drive around and get our own screws, pry off the old ones ourselves, just awful customer service! I mean, if I wanted to do it myself, I wouldn't have paid you over $300 to do it! Never would recommend it to anyone and I won't return!

 7 years ago (12-04-2018)

Great service after the sale! I had to rush through the installation of a hitch and trailer wiring on my Pathfinder. They had no time to order the model-specific connector for the wiring, but installed the hitch anyway and did a pro job. The connector did cause some problems down the road, but they replaced it with the correct part asap, and refunded the money that I had to pay to fix the problems the old connector caused. Samantha was a great manager and even though I did not get a chance to meet her, was eager to make me whole. The guys in the shop work their A$$es off running that place and really know their stuff. If you get a hitch installed. give them time to order the right part and get the warranty!

 8 years ago (30-10-2017)

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U-Haul Moving & Storage of Victor

Reviews, get directions and contact details for U-Haul Moving & Storage of Victor

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