U-Haul Moving & Storage of W Columbia

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Moving Made Easier

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U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.

Address: 400 Orchard Dr, West Columbia, SC 29170, USA

Phone: (803) 796-3724

Website

moc.luahu@lridbbf170387

State: South Carolina

City: West Columbia

Zip Code: 29170

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

related searches: U haul columbia, SC, Sunset storage West Columbia, West Columbia storage units, U-Haul on Orchard, U haul Augusta Rd Lexington, SC, U-Haul Knox Abbott, 1500 Charleston highway, 400 Orchard drive West Columbia

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Reviews

Mileage was wrong called twice to get corrected promised supervisor would call but never did. Ended up paying more than actual mileage.

 7 years ago (21-04-2018)

have never even heard of this kind of customer mistreatment anywhere in my life. Turning in the truck rented in another town was a nightmare. After a LONG wait we attempted to leave in our car following the arrows painted on the asphalt and found ourselves boxed in at the exit by a truck and trailer parked squarely in the exit facing the wrong way. We were told by a uhaul employee to turn around in a small space surounded by a jumble of vehicles, AND to leave against the arrows after turning around by going through the entrance where cars come in one way. They would not be expecting a car to be exiting the wrong way. When I asked if they would be responsible for an accident if I did so, the male employee instructed me that I could not speak to him that way and that he was calling the police!!! I thought it was a great idea to call the police and also asked for the manager. He did not call the police but continued in a threatening manner that we had to get off the property where we were trapped. I said uhaul would be responsible for any accident because of disobeying one way arrows or backing in a tight difficult area to get turned around. The uhaul man threatened to call the police again as we were" not leaving the property." I said I would be glad for him to call them and refused to break the law going against a one way entrance.  I asked for the manager again with no response and said I would be happy to talk to the police, they were never called. I guess they thought we were illegals who would flee???  I have no reason to fear the police when I had done nothing and said nothing unlawful, only objecting to being forced to exit at an entrance that was "one way". We were given no choice but to exit the wrong way tired of idle threats and no police or manager plus an irate employee who by the way had the other employee in tears. We had a hard time reversing direction with the jumble of vehicles surrounding us and, as I predicted, were almost hit by a big black truck at the entrance, as well at two others entering lawfully. It is a shame for newcomers to be greeted this way.

 7 years ago (15-01-2018)

This is not a good location/franchise and it really brings down the integrity of Uhaul. I ordered a trailer hitch with wiring and installation online. I made an appt the next day and included my cellphone number and email. I show up at 8:00am and general manager/franchise owner asks if I got his phone message. I assured him that there was no voicemail left for me or email. He was unable to locate a phone call made to me from him on his end. Turns out the wiring didn't match my 2013 Lexus and he would have to order it. Two problems: One is the website. Why would it allow me to order a part online that was incompatible? Amazon doesn't do that. Two is the manager's attitude. He made no apologies for the miscommunication and made no attempt to rectify the problem. This is the essence of a manager's job. I asked for a refund. There are some good Uhaul's in the Columbia area so avoid this one like the plague.

 8 years ago (31-10-2017)

Full service storage & moving U-haul. Has slightly more than the usual fleet and service quantity available compared to other U-hauls and competitors.  I've been a return customer for about 4  years. Only drawback has been running into a less than helpful employee once in person, and a downright irresponsible and unprofessional employee once over the phone. I called. She answered. I asked for Mike (see "Mike" later in review). He was busy, I asked to wait for him. After more than a few minutes I decided to hang up and give another employee a chance to help by calling back instead of waiting on the pro. She picked up already knowing it was me via caller ID. She didn't even let me utter a word. Immediately said something along the lines of "Mike is still busy" and stuck me on hold. Forgivable, being that she may have had a bad day, etc. Called back thinking internally she will want to hear what I've got to say at the least right? Nope. Rang once, she picked up and stuck me back on hold without saying anything. Not forgivable. Called back, refused to pick up. Called again, refused to pickup.  Unfortunately I didn't get the phone employees name. Moving on: I can tell you that if you ask for Mike you will not be disappointed. He goes above and beyond the call of duty and is very patient. Overall very pleased with the location. The only thing I'd recommend to management is actively being leaders, instilling the tone and beat for customer relations in the other employees.

Okay I lied, fire the phone lady. 

Okay I lied again, give Mike a raise.

 9 years ago (06-12-2016)

I would never rent from this location or use UHaul again.  We rented a 26"truck and by the time it was loaded we realized it had no air conditioning.  We called and got roadside service which sent us 40 minutes out of our way to retrieve another truck because there was no one to bring the truck to us and take the other truck away.  This was after driving 2 hours and unloading the truck in 95 degree weather.  

I have called several times and was told by roadside assistance, which is not really roadside assistance, that we should get a refund for our troubles.  The owner/operator of this store refuses to speak to us or offer any customer service at all.  

In short of you rent a u haul and need any service at all. Good luck!   Horrible experience and not worth another minute of my time to get any refund.

 8 years ago (23-06-2017)

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