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Reviews, get directions and contact details for US Post Office

Address: 46164 Westlake Dr, Potomac Falls, VA 20165, USA
Phone: (703) 433-2725
State: Virginia
Zip Code: 20165


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Reviews
Everything about this post office is terrible. Service is slow, staff are rude, redelivery requests are ignored, no one answers the phone and even IF you can get through the staff interrupt you and rush you off the phone. I even had a staff member hang up on me. Save yourself the headache.
8 years ago (13-02-2017)
Horrible, horrible, horrible. This is the closest location to my house but everything about the service is horrible. They are slow, and forget about the management. It's the only location that will not refund your Express Mail Guarantee when it doesn't arrive in time if you purchase the shipping online even though the policy states on their website to go in store. They just keep telling you to go online. Ridiculous! *Update - The post master's manager kept telling me they cannot refund due to not knowing if I already got it somewhere else. How many times I could go and "cash in" my refund if I am supposed to fill out a form and they scan everything in!!! It's their procedure! Furious, since I've already looked online and called the 1800 number to get the same answer, I asked them to find out where exactly to get my refund if not them. Guess what? They gave me my refund, it only took another 15 minutes. He didn't even come out to apologize.
8 years ago (06-12-2016)
I had a package that according to my tracking information was marked as undeliverable. I called the post office and they were extremely helpful.
8 years ago (13-10-2016)
I have literally been in this post office and been told they don't have stamps. What?
8 years ago (04-11-2016)
Customer support is horrible, call them on the phone they sound like you're bothering them, as if they hate they're job and don't want to assist. I'm always calling because an item should be in my mailbox and 7/10 its in someone else.
8 years ago (30-07-2016)
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