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Reviews, get directions and contact details for United States Postal Service

Address: 8409 Lee Hwy, Merrifield, VA 22116, USA
Phone: (800) 275-8777
State: Virginia
Zip Code: 22116


Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM


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Reviews
No one answers phones. The main number will only route to a recording, which asks you to Select 1 for .. Select 2 for ... . There is No option to speak to a live person. After three (3) days, no return phone call. Does anyone work at the Post Office? I wanted to give Zero stars, however the system will only accept 1-star as the lowest rating.
7 years ago (02-02-2018)
I shipped an enormous box containing a family heirloom from Germany to my stateside home address and was tracking it online. For some odd reason, it made it all the way to Vienna Va, where it was deemed undeliverable and tracking showed it was being returned. I drove to the Vienna Post Office, where a kind postal worker sent me to Merrifield Post Office to see if my shipment was still at the sorting facility. The Merrifield customer service was absolutely wonderful and although they assured me there were a great number of parcels warehoused, and that they may not locate my item, they did try...and succeeded. A big Thank You to Russell for locating my box! Thank you all so much for the excellent customer service.
8 years ago (18-07-2017)
This post office is the depot / hub for this area, so it's a great place to have a P.O. Box (delivery one day sooner than I'd get at any of the satellite offices). The staff here is very efficient, professional, and courteous. I've had P.O. Boxes all over the country (we move every 3-5 years for work-- previously live in Colorado, Los Angeles, Georgia), and the Merrifield location is hands-down the best post office I've dealt with in the last 20 years. I haven't had any experience with the passport department, only the postal services-- but for shipping, receiving, and P.O. boxes, they're fantastic!
8 years ago (21-05-2017)
Good customer service means having thorough knowledge, experience, and being able to help customers make the best choices. Great customer service is treating customers with a friendly, helpful attitude. Each visit to the Merrifield Post Office has been a pleasurable experience, to include processing of Passport applications and inquiries.
8 years ago (27-07-2017)
I absolutely love this post office. I live in Vienna, but go to Merrifield for the excellent service. The Sunday hours are great. And the employees are super helpful. Thank you.
8 years ago (14-06-2017)
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