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Verizon Authorized Retailer, TCC

  1. Standale
  2. Walker Electronics Store

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Verizon Authorized Retailer

Address: 355 Wilson Ave NW #400, Walker, MI 49534, USA
Phone: (616) 735-3162
State: Michigan
Zip Code: 49534


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Reviews
I had a great experience on 9/22/16 at this store. I ended up purchasing two new phones. One for me and one for my spouse. I had a lot of questions, which the sales rep was able to answer. They were very busy and he made sure to focus on me, but I let him know that I was okay with him assisting the other customers that were waiting. I know some customers get upset about that. They were actually able to help me get into a much better plan than I currently had for about the same price and we can add another line on for $20 as long as the phone that is added is a Verizon phone. Like I said, I just got these last night and we'll see what the total bill is. I did ask ahead of time as that was a determining factor for deciding to purchase two new phones. This is the second time I have purchased phones from this location and I couldn't be happier with them. The only thing I wish is that they had more staff and a waiting area. It takes time to set up the phones and I know there was at least two other people behind me in line there to purchase a new phone and I didn't leave until 8pm. So I felt bad for the sales reps. Overall, I recommend this place and haven't had a problem with them. Also, the sales rep was extremely helpful and told me if I had any questions whatsoever to just stop back in.
9 years ago (23-09-2016)
Stop in and see Adam he was great for me!
8 years ago (24-07-2017)
Terrible experience! - Started with sales rep giving completely inaccurate monthly bills, even when asked to quote total bill with all fees, insurance, etc. - Next exchanged phone and she stated note 5 was not included 50' TV promo (manager quickly said she was wrong). She then proceeded to give this pathetic acting job that the promo just came out (lol promo was out for over 4 weeks) - Went to cancel the lines and she asked for our phones, then stated 1 had a scratch and other was cracked (lol still have phones in mint condition). - Asked her 2 fellow geniuses if they saw the scratch and Crack ( both rocket scientist's said they did). - I contacted CS and the rep said that the treatment of us was ridiculous and an embarrassment to Verizon. The VP of operations is contacting me tomorrow and I can't wait to explain the total disregard for customers, misleading representation of the company values, and embarrassing acts of her employees. To wrap up, Don't blame Verizon, just this ridiculous 3rd party store with inept, inexperienced, and clueless staff.
9 years ago (08-07-2016)
All these people in line and one person working. It's like Meijer.
9 years ago (28-11-2016)
I was misled about the monthly cost with the Verizon Edge plan. While I was in the store to confront the manager, who never seems to be there, another customer complained about the same problem. I tried to call today and the manager is "not available" and his manager is apparently a big secret because I was not allowed to have hid full name or a phone number where he could be reached. "His name is Greg but that's all I can tell you". Customer service does not exist and this place exists to rip people off. I'm guessing they hope that people don't actually follow up on their bills and check to see what they are actually paying and they get some credit for the Edge plans. My advice, stay away!
11 years ago (28-01-2015)
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