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Reviews, get directions and contact details for Verizon

Verizon

Story

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Address: 7000 Hadley Rd, South Plainfield, NJ 07080, USA
Phone: (908) 753-0801
State: New Jersey
City: South Plainfield
Zip Code: 07080


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM


related searches: Verizon customer service, My Verizon, Verizon Fios, Verizon plans, Verizon iPhone, Verizon Fios customer service, Verizon store near me, Verizon internet
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Reviews
Very helpful solutions specialist and was able to get everything situated in a single, quick visit.
7 years ago (15-03-2018)
Great staff , great service. Don’t go in tryna get over. They help Best they can but snobbish attitudes effects all humans the same
7 years ago (10-12-2017)
First of all, if they had a communication channel I would not be exposing them here, but since they don`t have a good customer service and a place for complaints, then I had to come public instead of private reach out. My wife and I went to this particular store to purchase 2 new iPhone and upgrade a family plan to unlimited. It was on a weekend, and quite honesty they were very nice in the beginning. We had a salesperson come talk to us, and I said to her to write EVERYTHING on a piece of paper what our total amount in the end would be, including taxes. She replied, "Yes, let me break down for you". And she did write on the paper. We walked out of the store happy and thinking that we had a good deal after comparing with the other phone companies. A couple days after, we receive a message from Verizon saying that our bill is going up to $423.31 going forward, and guess what... totally different than what we were told by the salesperson. Our amount should`ve been $388 after taxes. So, now that is when the nightmare begun. I went back a week after to clarify what happened and we saved the paper as our proof of sale. As we spoke with a different person, because the one that sold the new plan and lied to us was not working on that day, she was acknowledging our problem in a way that looked like she was done talking to us, not caring whatsoever and apologizing for the other sales person that was not there. At that point I was very frustrated with her attitude, because we were not there to buy more, but instead to see what happened to our bill. I asked for the manager, Larry came to us and we had to explain all over again, in the end he told me that he could only reverse the plan to what it was, and he cannot do anything about Human error, he was not allowed to give me any more options besides reverse back to what it was. He has just as fault as the person has for not training the sales person correctly as a manager, well if she does not know she could`ve asked him. I felt like I was lied to and ignored on my issue, why would I want to go back to what I had before if the whole point was to get an unlimited plan? Another reason I could not go back is because we had a family plan, we told our family that we had changed and that we were going to pay for the difference in upgrading. They are masters of hiding fees and in this situation seems that they lied to me about it. I hope that this helps people to not fully trust them and if they have an option, to find a different store because this one sucks. I only give reviews when I see injustice or the place is really outstanding, and unfortunately in this case I had to put my frustration out there.
7 years ago (25-09-2017)
Worst experience! They didn't want to exchange my two broken chargers for new ones that I paid warranty on them. The emplyee claimed it had passed the one year warranty date, eventhough, I just bought it last month. The employee didnt know how to look up my files correctly and giving me so much hard time and said they werent on file! and that I never made this purchase. After so much debate and calling the manager. They said they will give me only one new charger, so I asked if can get my money back. Then the manager started giving me attitutde and told the other employee to kick me out of the store!! and saying they store is closing eventhough there was atleast two customers in there. I was literally shocked from their behavior toward me knowing we have been with them for more than 11 years and this how we get treated. And they call security to kick me out! horrible experience and very racist manager In this verizon! I went to woodbridge and they were a able to find my file! the manager works on weekend and is African American
7 years ago (16-08-2017)
Had good Experience with Verizon store, staff is really helping , and they have good understanding of customer needs and plans as well offers , recommend this place for future visits
8 years ago (08-07-2017)
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