Veterinary Emergency Clinic of Central FL

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Address: 11011 Lake Underhill Rd, Orlando, FL 32825, USA

Phone: (407) 644-4449 ext. 2

Website

State: Florida

City: Orlando

Zip Code: 32825

Opening Hours

Monday: 12:00 – 7:30 AM, 6:00 PM – 7:30 AM
Tuesday: 6:00 PM – 7:30 AM
Wednesday: 6:00 PM – 7:30 AM
Thursday: 6:00 PM – 7:30 AM
Friday: 6:00 PM – 12:00 AM
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I was recommended this clinic from my family vet that was booked the day I had a UTI emergency with my cat. I had absolutely the worst service here and will never return. I was at the clinic for a total of 6 hours and found out towards the end of our visit that they hadn't even done the necessary tests on my cat until the last hour of my visit when I started getting impatient. I was visited by the doctor only once during this entire charade. I was not given any update on my pet throughout the entire process of this visit until I had started complaining. Half way through the visit I asked for an update and was told I would be given one, only to have the assistant never return to my room. When I had asked the receptionist if I could charge my phone in my car briefly while my cat was being serviced, she told me that I "would be skipped" by them if I didn't stay in my room. An hour later, I asked a separate receptionist again, and was told that it would be no problem. There is clearly poor communication throughout the office. They are disorganized and under staffed. I was quoted an initial price in the beginning of the visit, but by the time my cat was finally given back to me, that quote had doubled and they added on medication for symptoms my cat never had in the first place. Two weeks later, when my cat started having issues with the medication, I called and asked if I could be given a different version of the medicine. The same receptionist who had told me in my first visit that I "would be skipped" told me that I would need to bring my cat in again because I "waited too long to contact them and should have contacted my family vet earlier." I explained to her that the issue with the medication had only just begun and that I didn't want to bring my cat in again because I was just there and didn't want to have another inconveniencing 6 hour visit. She got irritated with me and started arguing with me that she "wasn't working that day" that I had waited so long. Absolutely unacceptable customer service. I will never recommend this vet to anyone.

 7 years ago (24-02-2018)

I had to bring my beloved cat here on Sunday when he was very obviously ill. The entire staff was incredibly kind and helpful. Unfortunately, my cat had liver failure from a diazepam prescription he had received from our vet following a urinary blockage. They did what they could, but my poor baby sadly had to be put to sleep in the wee hours of Monday morning. Although this was a horrible thing to go through, the vet, nurses and receptionists were all very compassionate and helpful, and I know they did everything they could to try to save my sweet boy. I am heartbroken over my loss, but deeply appreciate this place for everything they did, and the kindness they demonstrated.

 8 years ago (09-01-2018)

3.5 Rating had me scared but reading into some of these 1 stars...

1. Someone didnt know the dogs could get the flu and said the Vet made it up
2. Someone has a history of complaining about "profiling" and starts their review with "the homosexual front desk was rude" [sic]
3. People want things for free

My cat ziggy had a urinary block, took him in at 8pm on Saturday. They tried to solve without invasive options but he was too blocked. They took care of it, walked me through all my options and were so nice the whole time.

$1700 sucks but that isnt their fault really. When the same thing happened during hours at my regular vet it was roughly $1100 so....you pay extra for off hours emergencies. 

Checkout was smooth and their notes were so detailed and clear, even commenting on his mood and playfulness. Thanks for saving Ziggy's life.

 7 years ago (05-03-2018)

It is never a good time to have a sick animal, but 3:00 am is quite scary! Our frenchie had minor surgery during the day, and got progressively worse late in that evening. We were so fortunate to have this emergency clinic to help us. After fluids and meds, our baby was better in 30 mins. We are very grateful to the staff and their care. Highly recommend.

 7 years ago (16-02-2018)

The staff here is phenomenal!  The care for my dog was at the highest level and they did a wonderful job giving her the surgery that she needed.  I was able to them on Sunday morning and have my baby back by the evening.  Did I mention they are open 24 hours on the weekend.  I would like to thank the staff and Dr. Perreault for their kindness and support all the way through.  5 stars all the way.  Wish they were always my primary vet.

 8 years ago (09-07-2017)

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Veterinary Emergency Clinic of Central FL

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