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Villa Roma Pizza

  1. California
  2. Castro Valley Meal Delivery

Reviews, get directions and contact details for Villa Roma Pizza

Villa Roma Pizza
Address: 3676 Castro Valley Blvd, Castro Valley, CA 94546, USA
Phone: (510) 888-6111
State: California
City: Castro Valley
Zip Code: 94546


Opening Hours

Monday: 11:00 AM – 8:00 PM
Tuesday: 11:00 AM – 8:00 PM
Wednesday: 11:00 AM – 8:00 PM
Thursday: 11:00 AM – 8:00 PM
Friday: 11:00 AM – 9:00 PM
Saturday: 11:00 AM – 8:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info

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Reviews
The food here is pretty good. We have enjoyed pizza from here for some time now. Sadly today will be the last time we order from here. Service has usually been pretty good from here as well. Today was not the case. Today's order was simple, two large pizzas. One Cheese and one sausage and pepperoni with an order of wings and a Sprite. The order came in the usual time but was missing the order of wings. When I asked for the wings the delivery driver said that I did not order and wasn't charged for them. However that wasn't the case I did order the wings and it was read back to me to complete my order. Now everybody makes mistakes there's no problem there, however, the problem that I have is when you don't take ownership of your mistake and blame it on somebody else. I asked the driver for the rest of my order. He stood in front of me with the blank look on his face and said you didn't pay for it. The driver made no effort to try to fix the situation and as far as he was concerned it was done. Now I have two pizzas and house full of kids and not enough food. I ask the driver to fix the mistake and I'm told to reorder, and pay. I explained to the driver that since they made the mistake it should be them that fixed it and I shouldn't have to pay since I was going to have to wait to get the rest of the food. With reservation he left and went back to the Villa Roma Pizza. This is the best part and the reason why we won't be ordering from Villa Roma anymore. I get a return phone call from Brianna the original person that took our order. She just called to tell me that she's not honoring the wings it wasn't her fault and this was the stupidest thing she's ever heard and if I wanted to not order pizza from them anymore then that's fine with her. I'm not sure when it was considered okay to ever speak to a customer that way. Now my thought process is that Brianna just caused Villa Roma Pizza to lose a customer over 8 or $9 wings that she screwed up anyway. On top of not getting the order correct she finishes the transaction off with rude and disrespectful comments. We order pizza at least once a week and I will admit it's not always from the same place. I will say the last two weeks we have ordered the same thing from Villa Roma Pizza. Thank you Brianna for making our pizza list one name shorter. I'm not telling anybody to not order food from there but if you're talking to Brianna do yourself a favor do the due diligence and make sure she gets your order correct. Because if it's not correct you can be sure all you'll get excuses and rude comments. I can't speak for the rest of the employees but I can't say customer service is not Brianna strong point.
7 years ago (13-02-2018)
This is the 1st time I've tried this restaurant. It is by far the best pizza I've ever had. I ordered the founder's special. It was so flavorful, and the crust was perfectly cooked.
7 years ago (11-03-2018)
The waitress was superb deserving 5 stars. She was nice, attentive and helpfull. The pizza was good and i would have given it more stars except for two things. The pizza was ordered well done and it was posted as a meaty pizza but there wasnt much meat. Very little. And it was just cooked the normal doneness. Otherwise it was very good.
7 years ago (09-03-2018)
Great service great pizza!! The restaurant is nice and clean, they have a large menu and prices are good I will definitely be going back.
7 years ago (05-03-2018)
Very quick service, excellent pizza and all other foods in this restaurant now and has been the best always! Very easy going people ad warm friendly.
7 years ago (11-01-2018)
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