Virginia Collision Center, Inc.

Reviews, get directions and contact details for Virginia Collision Center, Inc.

About

AUTOMOTIVE COLLISION REPAIR, REFINISHING, AND RESTORATIONS...COMPLETE MECHANICAL SHOP.

Story

AUTO BODY REPAIR, REFINISHING, RESTORATIONS, AND COMPLETE MECHANICAL SHOP. ALIGNMENTS, A/C WORK, VEHICLE MAINTENANCE, OIL CHANGES, BRAKES, MOTORS, AND TIRES.

Address: 1003 Masonic Ln, Richmond, VA 23223, USA

Phone: (804) 624-3332

Website

moc.retnecnoisillocainigriv@worhtiwc

State: Virginia

City: Richmond

Zip Code: 23223

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

The only place i go to and i know my car is in the best hands in VA! FOR BEING the LIGHT IN ONE OF MY DARKEST days!! ALWAYS RECOMMEND This company for ANY AUTO ANYTHING!! Fixing to body work to cosmetic auto upgrading theeee best place in VA to trust their hands ànd brains with Your vehicle!

 8 years ago (20-11-2017)

Virginia Collision is awesome!!!!!.Have been using them for 20 years. Never had to take any vehicles back for a redo which is inconvenient. My family and friends also use them.Save your self some stress and go there first.

 8 years ago (28-07-2017)

If I could give it zero stars I would.  On the surface it seems like a really good "mom-and-pop" style shop with tons of experience.  While some of the mechanics there (If you do get stuck here, get Robert to do your work, he's fantastic!) are certainly good at what they do, the owner will say or do whatever he has to to get the work.  They say they want to make their customers happy, but that's only until they get paid.  After that, all bets are off.  After getting work done on my vehicle, I encountered several remaining problems and returned it to get fixed.  I was told I would be charged despite them not performing the proper fix initially.  Take your  vehicle anywhere but here, it's a small business for a reason....

 9 years ago (10-01-2017)

Fixed one thing, but left me 4 other issues... never again

 8 years ago (12-01-2018)

I was having a good experience with this business until today. They have had my vehicle for over 3 weeks. I never complained. My insurance company paid for a rental until Monday...I paid out of pocket til today & would've continued to do so had they not called and offered a loaner (98 Dodge Stratus that jerked, brakes to floor to stop, smoked & RPMs up/down). I didn't feel safe in vehicle so I returned it after 5 mins of driving. Explained to the receptionist at front desk & was good. I called Uber & was patiently waiting for my driver. Then comes this woman, who I had no contact with, asking me what the problem was. I again explained my experience driving car. She proceeded to tell me her mechanic said it was fine. My response was that's ok but I don't feel safe in it so I do not want it. Mind you my child is with me & Im still trying to understand why she's even speaking to me...with an attitude & raised voice. Again, I'm just sitting, waiting. She goes on & on trying to give special instructions on how to operate the vehicle & how they were not going to pay for a rental. I never once asked them to pay for anything nor did I ask for their loaner...they contacted me & offered the loaner because they've had my vehicle for 3+ weeks. I have another vehicle to drive & can pay for my own rental so it wasn't a big deal until she made it into one. 

I don't know what her problem is or was but I will never use their services again, will not refer any business their way & will file a formal complaint with my insurance company. If this is the face of their business, I don't trust them & it might explain why it's taken so long for them to repair the hail damage to my vehicle.

To the gentleman who updated me on the status of my vehicle, thank you! And the 2 African-American front desk clerks, thank you! 

To the lil lady with the napoleon complex you turned a good experience into the worse ever! Your customer service sucks!!

 8 years ago (05-05-2017)

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