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Volkswagen Of Abilene

  1. Texas
  2. Abilene Car Dealer

Reviews, get directions and contact details for Volkswagen Of Abilene

Story

We are a new and used Volkswagen dealership in Abilene providing quality cars, SUVs, vans, and wagons to the entire Central Texas region. With such a large variety of VW vehicles to choose from, we are sure to have the right one for you. For example, we offer the Jetta and Passat for San Angelo Volkswagen drivers traveling to us from US-277. We have the Beetle for students commuting to Texas Tech or Howard Payne. We also have the Eos for our Brownwood Volkswagen fans. No matter what type of VW you are in the market for, your Sweetwater Volkswagen dealer alternative has the car, van, SUV, or wagon to satisfy your needs.

Address: 1350 S Clack St, Abilene, TX 79605, USA
Phone: (325) 673-4663
moc.llahecnerwal@rehcraj
State: Texas
Zip Code: 79605


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Reviews
I had a Great experience working with everyone at Volkswagen of Abilene. The GM Josh runs a great dealership and has a great group of people working for him. My husband and I have been wanting to upgrade our vehicle for a while and found a used vehicle we really liked on their website. We actually live in Dallas and it just wasn’t feasible for us to get to Abilene to look at the car. So Josh and Adam, one of his salesmen, worked with us over the phone and we were able to get the terms of the deal completed without having to drive to Abilene. When we showed up, everything in the contract was exactly what we had agreed to and were in and out in a flash. The biggest thing for me was the straight forward and direct way the deal was handled. At no point was there a feeling of getting the runaround, or being pressured into something we were uncomfortable with. Every question was answered and all of our concerns were taken seriously. First time we have bought a car and it did not feel like some crazy dance with the dealership. The vehicle was absolutely beautiful and exactly what we had hoped for. Josh and his team made the whole process run so smoothly and the end result was our family ending up with a great quality vehicle. We’ll continue to go to Volkswagen of Abilene for all of our car business and will gladly send anyone their way.
8 years ago (08-06-2017)
Brooke was very helpful and knowledgeable concerning any questions I had regarding the services I need for my car. She even noticed that I had a recall (that I admittedly forgot about) and made sure that this was corrected the same day! Very pleased with the courtesy I receive from all the VW staff!!
8 years ago (07-10-2017)
Customers Beware! We purchased a used 2010 Passat from another dealership in Jan 2017. I took it In 2/23 after noticing coolant leaking on the garage floor. Their assessment was to having the water pump replaced due to an oil leak that expanded the gasket around the water pump (over $1100 to fix). On 3/01 I took the car in due to a stall and the engine light coming on and staying on. I declined suggested services to ‘fix’ the problem. Another trip on 3/20 produced another decline of yet further services they found to ‘fix’ the engine light problem(s). After personally spending about 2 hours identifying which fuses needed to be replaced in June/July this seemed to fix any electric anomalies (stalling, sunroof, radio, horn quirks). Then on 8/10 I took the car in again due to coolant leaking on the garage floor again. I was given almost exactly the the same recommendation to fix as on 2/23, with an additional sensor and labor. When I inquired as to why this wouldn’t be covered under a warranty of their work from Feb, I was told that although it was within their 6 months of warranty work, the milage was beyond their 12,000 miles (which happened to be about 12,500 from the Feb date). I told the service rep, Albert that I didn’t think they were doing the right thing. If there was an oil leak in Feb that caused the problem, then they must not have fixed, or had diagnosed it incorrectly. In Sep I finally took the car in to another shop in Abilene in which I know the owner/head mechanic. Their assessment was that a hose leading to or from the water pump had been broken and had a makeshift bracket to try and hold it in line with the entry hole to the inner portion of the water pump (only a mechanic would have been able to reach and put in this state). Once that bracket gave way was when it started leaking again. Needless to say I had the car fixed at a place where I can trust the diagnosis and fix (and a few hundred dollars cheaper!). When I took the damaged part to VW and confronted Albert with this, his response was that the hose was not broken. Bottom line is that VW cannot be trusted with their diagnosis of problems, and conceivably may create issues for revenue generation.
8 years ago (16-10-2017)
Outstanding customer service!! Our purchase was handled completely online and via texting. We were at the dealership for about 30 minutes to sign paperwork!! Best experience ever!! Go see SHANE!!
8 years ago (17-08-2017)
Had a good buying experience working with Brian who was friendly, knowledgeable, professional and not pushy. Everyone was friendly. Unfortunately, my experience turned negative due to the finance department. I was already approved through 2 of my banks, but when Brian told me that their rate starts at 2.99% I decided to apply thorough the dealership also. I didn't realize that dealer financing would mean I was applying with 4 different banks. I didn't know this until I got letters from other banks. Finance manager Brandon was nice. He ensured me that it would only show up as one inquiry. This isn't the case. Brandon offered me the gap insurance. He said I had to make a decision that day to purchase it because it could not be added later. However, I would be able to cancel it anytime for a refund. It was a Saturday. I was unsure so I decided to accept it since I would be able to sleep on it and cancel anytime. The following business day was Monday. I went in to let Brandon know that I changed my mind on the gap insurance. He said, "umm..I already sent in the paperwork so I can't make any changes right now. But here let me get you to sign this form." I signed and dated it 7/10/17 before he could say anything. Once the auto loan showed up on my online banking, it still showed the higher amount with the gap. I followed up with Brandon and was ensured that the gap was canceled on July 10. Two weeks later I still didn't see any adjustment to the loan amount. I decided to ask him again. He said that the gap insurance administrator had left for the day. I called back the next day and asked to speak to "the gap insurance administrator." Funny I was transferred to Brandon. I asked for the name of the gap insurance company and called them myself. To my surprise, they never received the cancellation request. Then I found out from the bank that the loan wasn't funded until 4 days after I told Brandon I changed my mind on the gap. I believe the loan amount could have been corrected to exclude the gap insurance. Very upset and disappointed with this experience.
8 years ago (02-08-2017)
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