Volunteer Moving & Storage

Reviews, get directions and contact details for Volunteer Moving & Storage

Address: 1812 Prosser Rd, Knoxville, TN 37914, USA

Phone: (865) 862-0757

Website

State: Tennessee

City: Knoxville

Zip Code: 37914

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

The driver and his team were excellent! Top notch service, careful with our belongings and very professional.

 7 years ago (01-02-2018)

I have had the most marvelous experience with Mayflower Moving Company moving my possessions from a storage unit in Virginia to a storage unit in Kentucky.  It should be noted that this review is in regard to the service I received from Mayflower’s authorized agency at Armstrong Relocation and Companies in Knoxville, Tennessee.  It should also be noted that Mayflower was purchased by United Van Lines in the 1990s, so trucks with both logos are used.

I spent several stress-filled weeks researching moving companies and ended up very confused and apprehensive when it came to making a final decision.  I read many horror stories about botched moves with possessions lost, stolen, and destroyed, sub-contracting with unfamiliar trucking companies, and belligerent and abusive drivers showing up to load property to be moved and bullying customers into forking over more money than had been agreed upon or estimated.  That possibility was unacceptable to me especially since I was at the destination, and my things were in a storage unit near my 87-year-old father’s home.  I didn’t want him or his friends accosted by a nasty driver and crew.  I also didn’t want any surprises with the cost of my move.

My family had an happy experience with Mayflower Movers when I was 8 years old.  With that in mind I decided to check with them.  From my very first contact with the representative assigned to me I was put at ease.  She explained to me that United Van Lines had purchased Mayflower before the millennium.  She also told me that it was strictly against their policy to sub-contract moves and that they were not moving “brokers.”  They were authorized agents of United/Mayflower Movers and would always use those trucks and their own people to move possessions for customers.

She then settled my last concern by telling me that she would personally visit my storage unit to do a visual inventory and then determine a “binding” cost for my move…no surprises.  I provided her with my best recollection of the inventory which I had not seen for more than a year, so she could give me an estimate based on that to see if I wanted to have her actually visit there to do an accurate inventory and then price my move.  The estimate was acceptable, and she traveled many miles and spent a lot of time going there to meet Daddy’s friend and accomplish that.  She then quoted a binding price that I could live with, and I have even now received a significant refund for paying more than was needed to complete my move.  Also, my account was not charged until my things were loaded into the truck and on the way.

The crews dispatched on both ends were wonderful people.  The truck used was a United Van Lines truck.  The crew that picked up my shipment in Virginia made careful notations about the condition of everything they packed up.  An inventory sheet was used with each thing being assigned a number.  When the 2nd crew arrived with my things in Kentucky I was given the inventory sheet to check things off as they unloaded and carefully stacked and arranged everything for me in the unit here.  They separated things out that I asked for, and everything arrived in what looks to be the same condition it left Virginia.  I have been told by the supervisor who took over my move after my original representative got me squared away with the inventory and price that I have 9 months from the date of delivery to unpack and check everything to be sure there is nothing missing and that there is no hidden damage.  If there is, she will help me file a claim.  The supervisor checked with me before the crew arrived in Virginia, answered all questions I sent to her by e-mail, and then called me again before the crew arrived here and then again after they left to be sure that everything had gone smoothly.  I feel very well cared for by this company and will not hesitate to use them again if I ever need to move in the future.

 9 years ago (19-04-2016)

Efficient and timely.Excellent communication before and after the move.

 9 years ago (20-07-2016)

Volunteer is great Mayflower company committed to quality 

 9 years ago (09-07-2016)

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Volunteer Moving & Storage

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