Armstrong Relocation Knoxville

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Address: 1600 Prosser Rd, Knoxville, TN 37914, USA

Phone: (865) 546-3441

Website

State: Tennessee

City: Knoxville

Zip Code: 37914

Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

They were on time.  Worked smoothly and quickly. All were very professional and pleasant.  Our driver, Clarence, took pride in his job and his crew.  We would recommend highly them.

 7 years ago (27-02-2018)

My experience with Armstrong Relocation has been excellent.   The entire Armstrong Relocation staff pay attention to detail, communicate well, and every move was cost efficient.  The entire staff is professional, polite and very well organized.  They arrived promptly and were very easy to work with.  They worked quickly and quietly without any damage. All the paperwork was well organized.  I have hired this company three times.  One move was across country for one of my daughters, another was to move my Mother's estate from Canada to my home, and the third time I needed a small load of furniture transported a few hours.  I highly recommend this company.  Victoria Fulmer

 8 years ago (11-12-2017)

-Their "professional" packing/inventory specialist, Doug Powers did an in-home inventory of all of our items 2 weeks before moving and GROSSLY UNDERESTIMATED OUR MOVING LOAD - forcing us to either pay DOUBLE on the day of moving, to add in a new container or hire a U-haul (which we'd hoped to avoid by hiring "professional" movers, but this was the cheaper option.) What's the point of having someone come out to take inventory if it's incorrect and forces you to pay more on the day of moving? He and his company should have been held accountable for their underestimate, not us.
-Kept our stuff for 1 week before moving it,  forcing us to sleep on an air mattress for a week.
-MOVING DAY- only 2 inexperienced college kids (not 3 professional movers, as promised packaged our items.) A runner, was not provided to go along the wood floor and banisters were not padded as promised. The movers struggled with items, prompting my fiance to step in to complete the job and spare our large items damage. 
-As mentioned, SEVERAL ITEMS (TWENTY FIVE boxes [packed to the brim] a lamp, a bike, a night stand, a large duffel bag, 3 suitcases, a vacuum, a ladder, storage baskets, and a garbage can) couldn't fit due to Armstrong Relocation/United Van Lines inability to provide an accurate estimate.
-MOVE IN DAY: the team in Philadelphia was professional and helpful (not the same team as in Knoxville). Immediately when the team obtained our shipment, one of the movers took pictures of the inside of the container, which had been haphazardly packed without ropes or bungee cords so they likely bounced around on the trip to Philly.  The movers commented that EVERYTHING WAS PACKAGED INADEQUATELY. MANY OF OUR ITEMS WEREN'T EVEN LABELED. 

ALMOST EVERY FURNITURE PIECE WE OWN WAS DAMAGED (SOME SEVERELY) in the move. Some of these have additional scratches that were not there to begin with. However some of these irreplaceable items are severely damaged to the point where they need replacement or cannot be used. We placed a complaint through BBB and through United Van Lines/ Armstrong Relocation. They gave us some $$ for some items, but didn't give us what we requested or what our items were worth. Their reasoning was because some of the items were listed as damaged before leaving Knoxville - sure, some of our items had a scratch or two before leaving knoxville, but they didn't have the completely smashed side or shattered mirror that the moving company inflicted during transportation! If they had, why isn't that reflected in the paperwork from your movers? Also, we'd called Armstrong relocation to report the damages the day we found out about them and were told their claims rep, Amanda Piper, was on vacation for a week, but to take pictures of everything as evidence. No one told us not to throw items away. We threw away a bookcase that was in shambles, and therefore were not reimbursed for it as we didn't have it to show the inspector. Ridiculous considering their rep was on vacation and they couldn't provide me the correct information because of that. 

They run a very shady, crooked, business, bait and switch their customers, and leave customers with no recourse. 

DON'T MOVE WITH THIS COMPANY AT ALL - even if their paperwork, estimate, and inventory sounds good to you. IF YOU DO HAVE TO MOVE WITH THEM, TAKE DETAILED PICTURES OF ALL OF YOUR FURNITURE PRIOR TO MOVING. You can't rely on their college aged packers to adequately describe damages of all of your items. 

THE PHOTOS ARE JUST SOME OF THE DAMAGED ITEMS. WE HAD SO MANY MORE!!!

 7 years ago (05-01-2018)

We had a wonderful experience with Armstrong and United during our move from Tennessee to Texas thanks to Doug and Dena! They were very helpful, attentive to our needs, and incredibly flexible. The driver, Orlando, and the other movers were very professional, fast, and did an awesome job. We couldn’t be happier with our choice to use Armstrong!

 8 years ago (25-10-2017)

Mary at Armstrong Relocation was very helpful with all of my needs.  She even called me from her cell phone after work to make sure the movers (who were very late) had gotten there yet.  She followed up with me numerous times and made sure that I didn't have any problems with the crew or any questions.

 8 years ago (28-06-2017)

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Armstrong Relocation Knoxville

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