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WakeMed Raleigh Campus

  1. East Raleigh
  2. North Carolina Hospital
  3. Garner Hospital

Reviews, get directions and contact details for WakeMed Raleigh Campus

WakeMed Raleigh Campus
Address: 3000 New Bern Ave, Raleigh, NC 27610, USA
Phone: (919) 350-8000
State: North Carolina
Zip Code: 27610


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Reviews
Our 6 year old son had to go last night after figuring he would try some super glue. We have 2 year old twins and my husband took him. As a mother I am use to being right there with my children. After reading some reviews, I was unsettled to say the least. Our oldest is 20 and not much freaks me out. So,not being there I called the staff was very nice. They let me speak to the doctor that was taking care of our son. I did not want to take much of her time,she had already covered all of the bases and through a brief report I knew she was on top of it. The fact that the doctor actually spoke with me was above and beyond. I cannot recall her name but I would like to thank her for that. Thank you all in the children’s ER for taking good care of our son!
8 years ago (17-11-2017)
Beware they have a metal detector when you walk in. Security guards in an overcrowded emergency department. I was in the hospital 21 days ago, paid my co-pay and received a call from a collection agency today. What are they going to report on my credit? Current? They are turning fresh accounts over to collection to increase their cash flow. It was only 500 dollars. For anyone who needs serious care and may need payment arrangements, you had better avoid this place for this reason alone. Aside from this, the facilities, equipment and amenities were the worst I've seen. Staff were very nice quality people. All mentioned working so frantically that they were sweating and apologizing for their lateness and inattentiveness. Update: They reply "We want to learn more..." when they don't. I had already emailed them because the same weak reply is posted to all negative reviews. Why don't they answer two questions on this forum to quickly clear it up. 1) Do you use a collection agency called Optimum Outcomes? 2) Do you forward balances less than 30 days aged to this collection agency? Update: I had to wrestle my bill out of the Optimum Outcomes folks who used many different gates and challenges hoping I'd give up. When I finally received it, I realized why. It shows the bill is from WakeMed Emergency Physicians and comically says it is a collection agency collecting a debt. It shows the date of service and the zero balance yet it STILL hadn't been 30 days. It is a smoking gun. By the way, WakeMed whom quickly posts responses on Google Maps Bete that they'd "like to learn more" are equally insincere as they do not reply to emails on that address.
8 years ago (02-10-2017)
My visit 5 years ago- the doctor purposefully botched stitches leaving horrible scarring. This is what you CAN see. Another doctor said more stitches were needed, but it was too late. I now need to go to a plastic surgeon. I wonder what this doctor does to patients on the inside of their bodies? Does she leave scars there too? STAY AWAY- I wouldn't go even if my life depended on it. It's taken me 5 years to be able to talk about this. That Doctor should have her license revoked.
8 years ago (06-09-2017)
Took my son to the ER since he was throwing up. He also had a small head bump earlier that day. Since he didn't have a fever or diarrhea, the doctor pressured me into a CT scan. I explained that he was acting normal until he started vomiting which was hours after he bump his head (barely a bump) but Dr. Matthews keep saying he still needed one since the two other "normal" symptoms weren't there. What ever happened to Doctors actually examining patients themselves instead of relying on a bunch of random exams. The CT scan was of course normal and not needed at all. BTW, the doctor only came in to convince me to do the CT scan. She didn't really bother to talk through everything and as normal, left it to the nurse and PA. I did address it with the doctor afterwards and she stated it was her job to pressure parents since she's the doctor and this is standard. She did not take feedback well. Update:. It was just viral. He had diarrhea later. Doc just didn't want to wait and seemed very inexperienced and rude about the whole thing. Update: I originally rated WakeMed with 1 star but updated it to 3 for the customer service. As soon as I posted this and sent in a complaint, someone from their relations team contacted me during the next business day. In addition, one of the ER supervisors contacted me directly and discussed the situation with me. Of course, they couldn't admit to fault since that would leave them liable for a lawsuit; however, I appreciated their response time. They also waived the doctor's fee and provide credit for the unnecessary CT scan (This isn't what changed my rating - just a bonus). What would have made this better would have been if Dr. Matthews contacted me directly. I was told they would discuss better bedside manners with her but I wonder if they actually did. I hope they did so maybe she will do a better job working with patients and listening to them instead of pressuring them. Also, just a note on the billing, none of it makes sense. It's a bunch of codes and it's hard to understand what the insurance paid for and such. Then again, that seems like all medical institutions.
8 years ago (15-09-2017)
If you are pregnant and ever involved in a car accident, NEVER go to this facility for your care! It was horrible from waiting in the waiting room for over an hour to lack of communication with the doctors and nurses. I️ had never seen the same person twice! One doctor came and said “think we’re going to need blood work” that never happened. I advised that I didn’t feel any movement from the baby and still waited over an hour and a half for ultrasound. My blood pressure wasn’t being monitored regularly and not once did anyone ask “are you okay”? The room I was in had old dried up blood all over the floor and the chair/table was so uncomfortable! One doctor examined my belly and let the leg part of the table down before assisting me to sit up! Mind you no one ever introduced themselves. I can go on and on for the 8 hours that i was there about the laughing and joking of other patients instead of treating them all the way to the talk of vacationing to chile that went on in the hallway! Oh and one guy said “so the cut off is 22 weeks so we’re not going to monitor you in labor and delivery”! The cut off from what sir? He pretty much said anything before 22 weeks is not important! Yeah if I’m on my dying bed please don’t take me to this place!
8 years ago (11-11-2017)
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