Wallauer Hardware

Reviews, get directions and contact details for Wallauer Hardware

Address: 30 Virginia Rd, White Plains, NY 10603, USA

Phone: (914) 948-4000

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State: New York

Zip Code: 10603

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Reviews

I quit home depot for my regular hardware needs. The staff has always been amazingly helpful and are very knowledgeable. They have most things I need, although occasionally I do need to go to that big box store.

 8 years ago (14-10-2017)

These guys are great.  Very helpful.  Wouldn't bother going to Home Depot for possibly (slightly) cheaper items.  Go here and get stuff done.

 8 years ago (11-04-2017)

Friendly and helpful staff with a clean and nice large collection of accessories/equipment. 

 8 years ago (03-04-2017)

Great for quick trips

 8 years ago (26-11-2017)

TERRIBLE CUSTOMER EXPERIENCE!

I used to work for Hunter Douglas years ago, so my husband and I decided we wanted a specific product for our sliders. I popped into their "Design Center” to 
A) see if this product is still being produced and 
B) check out available colors and fabrics. 

Upon entering, 3 people were behind the desk offering help – an Asian woman (Let’s call her “Woman-A”), a white man (innocent bystander), and a white woman with straight blonde/light brown hair, ~mid-50’s (Let’s call her Woman-B). I really wish I had gotten her name, but I was so taken aback, that I left in a hurry.

ME: “I actually used to work for Hunter Douglas and want to buy some Skylines for my sliders, but not sure if they still make the product.” 
(looking confused, Woman-B turns to Woman-A)
WOMAN-A to WOMAN-B (pointing): “Yes, Skylines, over there.”
ME: “OK great, do you have some samples that I can look at to see the different colors and fabrics?”
WOMAN-B: “We can take some take some measurements for you. We don't normally show you any samples until after we take measurements and get you closer to what you need.”

Um, do you mean the product I came in specifically asking for BY NAME for a specific window?

ME (obviously frustrated): “Fine, I guess I’ll just leave then.”
WOMAN-B: “OK.”  

So rather than just show me samples of what I wanted, Woman-B continued with a hard sell and let me walk out, clearly unhappy. It was a truly terrible customer experience. If I had to guess, she made incorrect assumptions about my budget by judging my telecommuting wardrobe of a ponytail and yoga pants. Big mistake, lady!

Wallauer's, if you're reading this, you should speak to this woman who was working on 2/9/16 around 1 p.m. to ensure she doesn't insult any more customers.

      
      
      
 9 years ago (19-02-2016)

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