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Wells Fargo Bank

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  2. Loveland Bank

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Wells Fargo Bank
Address: 1412 Hahns Peak Dr, Loveland, CO 80538, USA
Phone: (970) 461-6360
State: Colorado
Zip Code: 80538


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Reviews
Closing mg account with Wells Fargo. Switching to first National Bank. Not happy with Wells Fargo. Too many overdraft fees. Always resorting things around on my and my fiance account. Always Gotta keep money in the account to avoid the charge/fee. Gotta have certian swipes a month.
8 years ago (15-03-2017)
As a Wells Fargo customer for almost 10 years now, and a frequent visitor of this branch, I could not be more disappointed with the customer service displayed at this specific branch. The greeting of individuals with a loud "WELCOME TO WELLS FARGO! WHAT ARE YOU HERE TO DO?" is very impersonal at such a busy branch, and the conversations aren't exactly private at that point. As most people appreciate being acknowledged of their presence, (in a more appropriate professional banking way) most of us aren't public about what needs to be done at a bank. When I was sat with a banker, he was newer. I told him I needed to re-order checks, which I haven't done in over two years. I was told my personal banker no longer works there, and things have changed. While I am open to change, the way the banker handled me as a returning customer unaware of specific fees to new check ordering, I was treated as a "corporate number". I was told that "the checks couldn't be sent to the branch, because Wells Fargo doesn't want to be responsible for fraud, and that customers were considered a liability at that point". Now, the banker had NO IDEA that I've already been visiting the website to order checks, and their Wells Fargo webpage still allows the checks to be SENT to a branch of choice, with no additional fees. I figured since I hadn't seen my personal banker for a while, I would stop by on my lunch and catch up. I did express to him that the webpage states something different, and he flat out stated "no, we don't do that." I'm sure he could tell by my facial expressions, I was getting frustrated. He then "spoke with two managers, and they said the same thing." I canceled the transaction, because I didn't agree with new fees charged for shipping, and the higher cost of checks. I was severely disappointed with the lack of knowledge, and communication between managers and a personal banker... instead of coming to greet me and getting a full understanding of the situation (on the managers part). I then went to the teller. He was the Service manager! I took the opportunity to ask him about the checks, and he stated, "I just work for a big corporation, and I get my directives from higher up." (this ended my check re-ordering conversation because I had heard enough) . With that being said, I also work in customer service, for a big corporation and I would lose my job if I said that to ANY customer. Because to the customer YOU ARE the company. Here's what I gathered...Instead of accepting responsibility for THEIR OWN CUSTOMERS money, they wanted UPS, or which ever mail carrier they use, to be responsible. Lesson learned about Wells Fargo customer service, and apparently carrying a coffee cup around is more important than making YOUR customer a top priority. I won't be back to this branch, and I'm in the process of looking for a different bank. A bank that doesn't treat customers of almost a decade, like their an inconvenience, or a liability. Also, make sure the bank knows more about the system Wells Fargo uses, or how to navigate the site, so customers are not explaining discrepancies VIA internet. His statements and the statement made by his SERVICE MANAGER, "NO, that's not how it's done anymore, and I'm sorry I can't help"... or "This is a big corporation, and I get my directives from higher up." are not appropriate answers to ANYONE who moves a lot of money daily through your bank. This is a zero star rating.
8 years ago (31-03-2017)
No one will answer the phone at this location. How can you run a business with this many employees and no one answers the phone all day? You will just get transferred to the main automated system which is very annoying.
8 years ago (13-04-2017)
I closed my accounts with Wellsfargo earlier last month. Come to find out they really didn't close it. It was still open and I got charged for overdraft protection. When I went to close it the previous month the banker did not ask why I was leaving. They checked other in that box. Their outside ATM was also broken for about 3 months but there was no sign or anything, people would continue to try to use it and their would be a line always (people would put card in and then could not do anything from there). When I went in upset about the overdraft charges, they dropped the overdraft charges (which was the right thing to do). I am upset about going into the managers office and seeing "Bank Lives Matter" written on the white board in large letters. I feel that is extreme distasteful and inappropriate for such an organization. It's not professional. Bottom line: After 8 years, I am happy to have left Wellsfargo. I am very happy with First National Bank and a local credit union now.
9 years ago (10-10-2016)
I have been involved in what I can only describe as a fiasco of a loan process. This has never been a problem with other stores, why can't this one get it right? From start to.... well I would say finish if it we completed, but it's not. From the notes placed by the banker not being viewed by the underwriter to the Debt to Income ratios being improperly calculated, to the poor communication as to why that error happened, to the poor follow up with management, to the change in management, to the ineffectiveness of upper management attempting to rectify the situation, to what almost appears to be a blatant effort to blow me off and delay the process so the loan could be refused..... All in all I won't get the loan I applied for, not even a decent rate, all due to the extreme mishandling of every roadblock possible. This store does not make attention to detail, communication, and the customer a priority, which is the reason for all these pitfalls. Look somewhere else and I'm sure wells fargo will be able to help you out. this should have been done in a couple days, not several weeks.
9 years ago (17-02-2016)
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