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Wells Fargo Bank

  1. California
  2. Victorville Bank

Reviews, get directions and contact details for Wells Fargo Bank

Address: 15368 Roy Rogers Dr, Victorville, CA 92394, USA
Phone: (760) 261-5150
State: California
Zip Code: 92394


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Reviews
No matter what time I go there it is completely crowded. I understand though it happens but really hire more people around the first.
9 years ago (21-08-2017)
Line sooo long. Manager just watching with a smile.
9 years ago (07-10-2017)
First of all, the 🌟 is for the ATM machine. Every time I would have to do business here inside the branch, it is true that there is always a very long line. But, you will see other people/ bankers who are standing or walking around. So, I was using ATM machine outside but for some reason, it wouldn't take my money ($20) because it is damage (just a little bit, not cut in half or even dying). But I needed to deposit it and I didn't want to stand in a very long line. But now I will have to, I have no choice. So I asked the banker if he could help me figure out why the ATM is not accepting it, (because I'm thinking if it's fake then it could be it, BUT it's NOT, I know because I used to work in the bank) so to make this short, the guy said he could not help me and I need to go in line.... Really?! are you serious?! I pointed out that he can use the pen type to check or the UV light to check, and his response was only the Manager can do that. What?! OMG... So I went to the disabled window waited about few minutes and a lady maybe the Manager came and I expressed to her the situation. Her response was, "we do not accept mutilated bills" (basically a not good enough bills) but I told her that, based from the physical appearance of it, I will not consider it mutilated (because it wasn't). She told me that I have to mail it to the Federal Reserve and wait for the replacement... I could not believe what I am hearing... R E A L L Y?! 👎👎👎👎👎 This situation was a quick and easy fix. - The 1st banker could have went inside the teller side, check the bill after verification, he could have change it and give it to me so I could deposit it back to the bank WF. Done deal ✔ ... Reality of what happened here: -Poor customer service -Poor / lack of team work / Not a Team players - Lack of knowledge and resourcefulness. I have been banking with WF for more than a decade and I love this company... I just don't like the other people who are making this company look soo bad👎. FYI: I went to Stater Brother and use that $20 bill, "NO problem"- NO hassle. 👏👏👏👍🌟 Shout out to Wells Fargo! You might wanna retrain other employees and make sure that they know what is expected of them. They were hired/paid by the people that banks with WF ... not for them to stand and walk around.... My visit yesterday was fine, no long lines. But, they need to put something on the inside ATM 🏧 that you can withdraw up to $4,000.00 ... So if you need more than $300, you can use the ATM inside to avoid long line.👍
9 years ago (26-04-2017)
I hate coming in here! Lines are always long and not enough tellers. They're very rude! I live walking distance to this branch but I will drive to the other branch on Hesperia to avoid this one. Well worth it! Definitely need to work on customer service
10 years ago (24-01-2017)
I love this place!!! Everyone is so nice and try their best to move the line. Very busy branch but it is worth the wait! People are impatient and complain way too much about this place.
10 years ago (02-01-2017)
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