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west elm

  1. Easton
  2. Columbus Furniture Store

Reviews, get directions and contact details for west elm

Address: 4026 Easton Station, Columbus, OH 43219, USA
Phone: (614) 478-1547
State: Ohio
Zip Code: 43219


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Reviews
The art of home styling is accomplished in this lovely store. I have been in multiple West Elm locations including the home office/flagship store in Brooklyn. This store, driven with excellence in store management, is on point with the the mission of the entire concept. Great job guys!!
8 years ago (06-12-2017)
Great customer service and attentive staff today when I went in. A couple weeks prior to the holidays this was a pleasant surprise!
8 years ago (06-12-2017)
If I could give them zero stars I would. Some of there employees are either uneducated or liars. About 1 1/2 years ago I was interested in a couch from the store, I was told if I opened up a credit card I would recieve 18 months no interest on the purchase. Well, this was a lie. It was only for 12 months and I found out the hard way. I called them and they apologized but said I had to take it up with the bank. The bank has filed a dispute. The process is long and agonizing. So, I have to wait while a huge amount is interest is charged. DONT GET A CREDIT CARD THROUGH THEM. CAN'T STAND LIARS. Especially ones who don't fix the issue they caused.
8 years ago (03-11-2017)
I ordered a lift coffee table from this location and was a bit nervous after seeing these reviews. But am happy to report I ordered the piece on Sunday and it arrived 2 days later, even though I was told 2-3 weeks! I did in store pick up vs. having it delivered to save money, and had mininal assembly once I got it home. Easy to put the legs on and arrived in great condition. Super happy with it. I also felt the associate who assisted me was really helpful. Of course it is pricey because you are paying in part for the name, but I felt it was really great quality.
8 years ago (23-03-2017)
This place the worse customer service attentiveness ever. I waited around for 15 minutes at the register trying to return something. There was a blonde female associate standing 5 feet from me looking at me, watching me wait. She was socializing with two other guys. I heard them exchange phone numbers to make hang out dates. I walked off the register area looking for someone. Nope. No one. Finally, I found someone else and told her I needed to do a return. She said to hold on. She went to get the blonde woman who walked right past her so then I was stuck waiting, again while the second associate came to help me. Wow. Unbelievable. Sorry, I am not important enough for you. I am never stepping foot in this store again. I have never had issues with customer service at their other sister companies. Trash.
8 years ago (24-08-2017)
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