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west elm

  1. East
  2. Colorado Furniture Store
  3. Denver Furniture Store

Reviews, get directions and contact details for west elm

About

Have a question? Need Help? [email protected] or 1 888 922 4119

Story

Since it launched in Brooklyn, NY in 2002, west elm has been helping customers express their personal style at home. Our mission is three-fold: 1) we offer CHOICE in our products and services, helping customers create a home that tells their story, 2) we build COMMUNITY with customers, collaborators and associates, connecting like-minded strangers through inspiration, conversation, events and activities, and 3) we focus on CONSCIOUSNESS and honest business practices in everything we do, from handcrafted and local products to supply chain transparency + sustainability.

On westelm.com customers can find the latest collections, helpful design tips and tools, videos and information about current collaborations. On the West Elm blog, Front & Main, and in communities on Facebook, Twitter, Pinterest, YouTube and Instagram, customers can find additional information and style inspiration, as well as tag #mywestelm and share photos of their homes, inspiring one another and discovering new ways to express their personal style.

Address: 2955 E 1st Ave #101, Denver, CO 80206, USA
Phone: (303) 320-1001
moc.cgsw@ew829erotsliater
State: Colorado
City: Denver
Zip Code: 80206


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
We purchased our dinning room set which is nice and fits well the space. Delivery was a nightmare. First of all super expensive but worst of all, each piece was delivered on a different day and not the date they quoted which made it very complicated to have someone home to receive it. We complained about it and received in store credit. But... story doesn’t end here. West elm was “so honest in wanting to make up for their mistake” that they gave a very short expiration date to this store credit. We haven’t been able to use and It expires today and I am out of the country so I called the store to understand if I could buy something (anything) to then come back o the store, return it and buy something else. Well, I can’t, that money will be lost. I spoke to the manager of the cherry creek store, Anne, she was super rude, not helpful at all and just kept on repeating “the store gives you enough time to use the money”. She wasn’t open to listening to why I was frustrated so I asked her to please pass the comment to her management that I felt that west elm really didn’t care about their customers, not even because I spent several thousands of dollars at the store. To make the point the store manager, Anne, hung up the phone in the middle of my sentence!!!! Thank you Anne for impersonificating what I meant about west elms poor customer service. Now, I don’t know how to pass the message but I want west elm to know that I am not spending a single penny in that store and I will tell my experience to every single person I can because a store who doesn’t care about their customers and making right for their mistakes shouldn’t deserve people’s money.
7 years ago (15-02-2018)
Avoid at all cost, both in store and online. I ordered a $1000 chair, only to get a call the day it was supposed to be delivered that chair has some how gone missing. Was told I would get a call Monday on a update, I had to call to get the update. Chair is still missing, other orders of the exact same chair will be fulfilled but for some reason mine won’t without any explanation whatsoever. Tried getting the local store involved, since I did not purchase the item in store, they treat you like you are leper won’t touch your inquiry with a 10 foot pole. This is a company famous for giving people the runaround, I will never ever spend another dime at West Elm.
8 years ago (15-01-2018)
They are the best. Really dedicated to what they do and they keep their word. They have the best prices and best service you can ever get. Thank you!
7 years ago (16-03-2018)
I love West Elm products but this 1 star is for the TERRIBLE customer service from their “store manager” Brad in Denver who just hanged up on me on the phone. I went to the store a month ago and a nice lady helped me buy a bench they did not have at the store. When it was shipping to my home, I noticed on my online order they were sending the wrong one and I called customer service to fix it. After a few days, the second bench arrived and it was the wrong one (again), I think because of a tech problem showing the name and color mixed up with the other. I called the Denver store since they bought it for me when I visited a couple of weeks prior and the lady on the phone purchased another bench with a higher price and when I explained it was a higher price, she told me to call customer service and that she will cancel the order. I did call but she did not cancel the order so ANOTHER bench arrived in my home and O had to drop at the store and requested to please give me my money back. From the $355usd they have only refunded me $24 ( which is doesn’t make any sense) and I called today to check what was going on and this Brad was careless of their mistake, told me that payment has been processed and it will take 10-17 business days to get it back. I was upset on how I have to get the hit on my credit card and wait for something it was their mistake. He responded “well next time you should come to the store and don’t buy online”. I told him it’s their store mistake and that I can’t believe he doesn’t even apologize and proceed to say “I am not taking the hit and fire from you” and hang up. Sorry BRAD, you are a terrible store manager and should bot be in that position. You forget that service is a key component for and company and your duty comes with dealing with your peoples mistake. Leave this job to the other amazing guy that works in West Elm! Unbelievable to spend thousands of dollars on the store to be treated like that.
7 years ago (10-02-2018)
This review is more for the company than this particular store. We bought a dining table online in June, 2016. We drove 400 miles to pick it up. The delivery process was smooth;however, the guy who was loading it up in our vehicle dropped it since it was very heavy. We brought the table home. We immediately noted poor construction quality. The table top was uneven and the iron work was substandard. We called west elm in July who promised us to send us a replacement table. We were not provided any information when the table will be delivered in spite of us calling ever fortnight. In October, we finally found out that there was a recall on that table and that West Elm will pick it up and we will get a refund. We did not hear anything again and had to call West Elm multiple times with the person attending our call having no idea what was going on. We had to spend at least half an hour on the phone each time. Finally, they picked the table up on December 12- we have still not received the refund. Their furniture quality is poor and customer service is less than ideal. We are not planning to buy anything for West Elm again.
8 years ago (26-12-2017)
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