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Reviews, get directions and contact details for west elm

About

West Elm sells furniture and home decor including bedding, rugs, lighting, mirrors, frames, baskets, vases, bath accessories, dinnerware + more. .

Address: 342 N Water St #100, Milwaukee, WI 53202, USA
Phone: (414) 224-0216
State: Wisconsin
City: Milwaukee
Zip Code: 53202


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews
This review is for an online purchase. When searching, and then purchasing a product marked 100% cotton, I naively assumed that it would actually be 100% cotton. Sadly, West Elm did not disclose on their website that the filling of the coverlet I ordered was 100% polyester. When one does a search for "100% cotton", how about not showing items that are in fact, NOT 100% cotton. And if you do happen to throw in an item that is 100% cotton in one area of the product, but NOT the other; how about alerting the consumer to that fact? I'm available for copywriting if you are interested: Let me show you a sample of appropriate copy for this product: Hi. You did a search for a coverlet for 100% cotton. This lovely coverlet is not 100% cotton. However, we thought you might be interested in purchasing it anyway as the shell is 100% cotton but the interior is 100% polyester, just in case you actually meant to do a search for "50% cotton and 50% polyester" or, if you meant to do a search for "100% cotton but I don't really mean it" or, if you meant to do a search for "100% cotton for cool comfort but surprise! I enjoying sweating in the middle of the night so here's 100% polyester on the inside".
8 years ago (11-01-2018)
Cool spot- super helpful and upbeat staff. Always fun to go in.
7 years ago (03-04-2018)
Kind employees, helpful. Stylish merchandise, some deals to be had. Bright store, nicely arranged and decorated. I'll be back!
7 years ago (01-03-2018)
Nice selection and helpful staff. Items appear to be better suited for smaller spaces.
8 years ago (31-08-2017)
I had seen a couch online at West Elm that I really liked so I wanted to check it out in person and if it was comfortable purchase that along with a chair. The store is beautiful, however, there is an appalling lack of customer service. While browsing no-one asked if I needed help, much less even just said hello or welcome. At one point there were three salespeople all standing at the counter just talking to one another despite a store full of shoppers. I spent some time at the design center looking at fabric swatches while two employees stood right next to me talking away, and not about business. It was extremely frustrating so instead of spending a couple thousand dollars, I left.
8 years ago (04-03-2017)
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