Westgate Post Office

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Address: 1485 Howard Rd, Rochester, NY 14624, USA

Phone: (585) 613-3215

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State: New York

Zip Code: 14624

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Reviews

Same as everyone on here just about. I work from home. They don't even bother to ring the doorbell. Just slip a note in my mailbox at a time that I know I was available. Then of course no answer to a phone call on several occasions. If you are going to come to my door to put a note in the box, why not ring the doorbell while you are there and - oh I don't know - ACTUALLY DELIVER MY PACKAGE!!!!!!!!

 8 years ago (25-07-2017)

On 8-31-17 I was home sick with a horrible flu virus. My husband decided to help me by mailing a large box to our college kid. The address was incomplete. I called Westgate and spoke with Melonie who located the package and made sure the Apt # was added to the package. I appreciate the extra effort!

 8 years ago (07-09-2017)

I've just located to Rochester from Brooklyn and the service and customer service at this post office is great in my opinion.   The staff was friendly and very helpful to me and compared to the city  post offices they are a breath of fresh air to me 

 8 years ago (21-08-2017)

I have been using this post office for many years and have never experienced anything but friendly, courteous help. It is a real pleasure to go there. Besides I am always amazed at their speed and efficiency even at holidays.

 8 years ago (30-01-2017)

I recently wrote to commend you on an employee, Gina, who never misses an opportunity to be helpful. Let me preface this review by pointing out that, while her service to customers is exceptional, Gina's deference toward customers is typical of the manner in which I'm accustomed to being treated by employees of the Westgate Office.
 
By stark contrast, the experience I had with employee #55 this evening was an aberration. It's the first time I've ever felt disrespected by a USPS employee at any location.
 
As I approached her station, #55 did not acknowledge me, and then proceeded to be dismissive in a manner which suggested disdain. I made an attempt to counter with politeness, but she only became more passive aggressive in both attitude and response. Her behavior felt discriminatory and, since I have no history with this individual, there's nothing else to which it could be attributed. 
 
I'm sorry I allowed her to negatively affect me. As was clear in the expression on her face, that was the goal. (I can only describe said expression as that smug look of self-satisfaction malcontents get when they've managed to displace their anger.) I'm also sorry to make such an unpleasant report. However, I've learned ignoring behavior like hers does not help it to improve. 
 
J. Edward McWilliams

 8 years ago (21-03-2017)

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