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Wiley's Automotive & Collision

  1. Washington
  2. Port Orchard Car Repair

Reviews, get directions and contact details for Wiley's Automotive & Collision

About

We offer a full range of mechanical and body repairs for any make and model. Whether you have a classic car, muscle car, exotic car or your daily driver, we work on them all!

Story

We have proudly been in business in Port Orchard for 70 years and our state of the art, Envirostar location is at 2995 SE Mile Hill Drive. Feel free to come by for a quote or just to visit!

Address: 2995 Mile Hill Dr, Port Orchard, WA 98366, USA
Phone: (360) 895-5489
moc.noisillocsyeliw@gnitnuocca
State: Washington
Zip Code: 98366


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Reviews
Dishonest. Rude. Disorganized. Use with extreme caution and get everything in writing. That's the short version; details are below. Made an appointment 2 weeks ago, specifying it had to be on a Wednesday before the 22nd (due to an impending trip), and after 12 noon. I was given an appointment on Wednesday October 18, 2017. They asked what time after 12, and I said, "Is 1 pm okay?" They said yes, and we confirmed the date and time twice while on the phone. I was quoted $150 to install the tonneau cover and that it would take about an hour to complete. I showed up at 12:55 on 10/18 and the old guy at the desk was already in a bad mood when I walked in with my husband. I said who I was and what we were there for, and the man grumbled about having me on the schedule at 8am. I laughed (and so did my husband) and I said, "There's no way I'd make an appointment for 8 am. I work nights and don't even go to bed until 4 or 5 am." The man sneered at me, then repeated that he had it down for 8 am. I repeated myself, and my husband piped up, too. Absolutely zero chance I'd ever make an appointment for that time--I'd have been asleep! We shrug this off, and I fill out the form. As I'm doing so, I asked how long it would take. The man said "All day." I looked up at him and said, "That's not what I was told two weeks ago. They said 1 hour." He rolled his eyes and gave a huge sigh, like I was wasting his precious time with all my questions and demand for truth. He looked at his book and said "It says 8 am, 2 hours." So, was it 1 hour, 2 hours, or "all day"? You would think the story would end here. But it doesn't. We leave the truck with the promise of "about 2 hours", and we head to lunch nearby. I had my phone in my lap the entire time, waiting for a call to come get the truck. Time passes, no call, so we call my son to come get us. At this point we think Wiley's is really going to drag this out all day, even after stating a 1 hour estimate on the phone and a 2 hour one in person. We decide we'll just deal with it when the time comes. It's now about 2.5 hours since drop off and we walk in the door. Wiley's had just called and left a message with my daughter. I call them back, and this is where the story gets truly evil. The grumpy old guy is suddenly cheerful while he says, "We weren't able to find anyone able to do your truck today. Just no guys available at all. I called around a few places for you and someone can get you in tomorrow..." I hung up. So, not only did we waste the time of 3 people today driving back and forth (me, my husband, and my son), but we wasted all that gas for 3 vehicles, including my giant gas-guzzling truck. And we didn't even end up with the service I had an appointment for! To top it all off, we didn't even get an apology from Wiley's. WORST customer service I have ever experienced. Sadly, I can't even rate them on their body work, because after 3 hours they still hadn't even touched my truck! BEWARE--this is one shady operation.
9 years ago (18-10-2017)
I went in today for a quote and not only was the guy working .. I believe his name was Steve .. super helpful but also friendly too. I had some trouble with the bumper on my car ..I accidentally backed into something and it came loose. He made sure the bumper was secure and didn't charge me anything to check it out and provide some reassurance that it was going to be ok. Luckily it was something that could pop back in to place without needing any parts. True customer service !!!
9 years ago (02-05-2017)
Fast and awesome people. Do great work on cars.
9 years ago (15-03-2017)
Just picked up a vehicle from Wiley's. This was an out of pocket job - not insurance even though pricey. I can only say it was a gratifying experience at Wiley's. Workmanship was excellent, but more than that, I'd say the best thing about them was how they deal with customers and how they communicate. They kept me feeling the car was in good hands. And, they decided there were a couple minor details they might do to make my experience better - I left feeling like a few added efforts that didn't impact the original estimate. Good people.
11 years ago (22-06-2015)
They provide quality work in a timely fashion!
10 years ago (26-10-2016)
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