Winter Honda

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Address: 3850 Century Ct, Pittsburg, CA 94565, USA

Phone: (925) 232-0412

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State: California

Zip Code: 94565

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Reviews

Hands-down the best customer service I’ve ever received from a service center. I had a time when I needed to get a quick oil change and they were busy with a few people out sick so wrote a yelp review that wasn’t so impressive. I was impressed that somebody took the time to answer and asked me to give them another try….So I did and I was amazed how awesome my experience was! They definitely won a customer for life with how they treated me and how quick, affordable and great the service was.

 8 years ago (29-11-2017)

The Winter Honda Service department is superior to any auto service that my wife and I have experienced in over forty years of auto ownership - with only two exceptions that were also of superior quality. Winter Honda actually make us happy to "invest" our auto care dollars with them. Nelson V. is a truly customer service focused professional, who recognizes the value in building relationships that will last. We purchased our 2017 Honda Accord from Winter, and we service both our 2006 and 2017 Hondas exclusively with Winter!

 8 years ago (07-12-2017)

I own 2 Hondas and I just moved into the area. I saw that Winter offers email communication with both their parts and service departments and I thought "wonderful". 

So, I sent a message to the service department asking if I could make one appointment for two cars that have the same recall notice.

They never responded.

I also emailed the parts department asking for the cost and availability of a specific Honda part number. A day later I got a response from Sam Gheit telling me to call the parts department.

Then I received the following auto-spam message:

Hello,
I just wanted to check in and be sure you received the information I sent over yesterday.
The email contained:
-Information about the vehicle you inquired about, as well as availability
-Explanation of options and packages
-Bit of information on Honda
If you prefer texting, as many of our clients do, we offer quotes by text now! Please email me your cell phone number and we can connect via text.
Would you have some time available to talk? Are mornings or afternoons generally best?
I am happy to assist you in your search for the perfect car! 
Best regards,
Service Team Honda

      
      
      
 8 years ago (10-10-2017)

Today I went to this dealer ready to trade my car in for a new Honda Accord. My company sent out an email saying that there are great offers at Honda and I spoke to a couple of gentlemen from different dealers that made it sound intriguing. 

Since this dealer was close to home, I wanted to try it out. Once I got to the dealer I asked for the gentleman that called me but he was not in. So this older man said he would help me. So I said ok. I told him what I wanted and he walked me around. Every time I asked a question it sounded like he did not want to be there or he was grouchy. I excused his attitude for the mean time while we walked around the lot. I saw two cars I liked and we went back into the building to talk numbers.

During the meeting, he asked me for my information, which I provided. Then he took my information about my trade in and went away for awhile. He came back and asked me " How much do you think your car is worth?" I responded, "I don't know exactly." but had an idea in my head that it was worth about $15K-$16K (2015 Mini Cooper 4-door). The salesman responded "I will give $6K for your car." and smiled. I felt disgusted and annoyed that this salesman was being a scum bag and had the nerve to disrespect me and my time. 

I was looking for an honest experience and I got a disrespectful, dishonest, and the worst customer service experience in my life.  I left very upset and quickly. I don't like starting a deal with a salesman that disrespects the numbers. 

Watch out car buyers, you are likely to get swindled or worked over pretty hard at this place. This Honda dealership can't be trusted. If you want a Honda, I had a great experience at Oakland Honda back in 2005. They gave me top dollar for my trade in and honored there offers.

Trust, respect, and honesty is key to any relationship. Even a short one during a car buying process. Don't expect anything less.

 8 years ago (23-06-2017)

Finally, someone that lets you know exactly what you need and more importantly, what you don't need.

 8 years ago (07-11-2017)

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Reviews, get directions and contact details for Winter Honda

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