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WoodSpring Suites Augusta Riverwatch

  1. Georgia
  2. North Augusta Lodging

Reviews, get directions and contact details for WoodSpring Suites Augusta Riverwatch

Address: 2995 Riverwatch Pkwy, Augusta, GA 30907, USA
Phone: (706) 733-8998
State: Georgia
Zip Code: 30907


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Beware everyone and military families on PCS! Just horrible, a hole in the wall! Don’t be fooled by the $47 per night because you end up paying around $60 per night and you have to pay for your whole reservation when you check in and they will not refund you a penny if you need to leave earlier, so either loose money or you can’t leave. I chose to loose money, couldn’t spend another day there.They even charge you a linen fee that, by the way had URINE stains. I rated them 1 stars because the front desk staff try to do their best with the minimal resources they have but if it wasn’t for them it deserves zero stars. It should not be considered a hotel. A kitchen with zero pots, pans or anything to cook in. No cabinet doors, no closet just a rack, the carpet in the room was so dirty that I had to wear socks not to get my feet dirty. Old crusty food in the microwave, a bathroom with no lock, I mean not even the knob, we had to keep it close with the trash can! You have to take your own trash to the dumpster at the parking lot yourself even having the housekeeper is in the room in front of your room with the trash bin as per instructions of housekeeping manager. Cleaning service is every TWO weeks! No lobby just a counter like a cheap motel and I can’t comprehend the “kid friendly” feature they have in their advertising because this is by far the worst place I had my kid in, never felt safe there. Enough said zero stars if possible!!!
9 years ago (02-01-2018)
The employees at this establishment are immeasurably rude with the exception of the gentleman who is one of the front desk associates. The bi weekly room care has gone uncompleted and the front desk associates are not very pleasant when inquiring about accommodations. Some of the employees do not practice customer service values such as greeting customers as they enter, and one employee in particular vehemently gossips about how much work she does versus her co workers to the guests. There has also been a pricing issue where the lack of knowledge on monthly pricing left me to pay a larger fee than negotiated. When the manager was asked to resolve the issue and to honor the pricing that her employee relayed she responded with "she's not the manager, I am. " This location is very poor in customer service, quality and management.
9 years ago (26-01-2018)
Pros: The place seemed to be well put together. Furniture was clean and comfortable. The bathroom was nice with good water pressure. Staff was nice. Parking was good. I didn't use the stove, but having a full sized refrigerator was nice. Cons: The stove top and counter in the bathroom were dirty. On my second night there, a German roach was staring at me from the wall after my shower. I let the staff at the desk know and she offered me another room on the same floor. I said I would need to see it first. When I walked in, the smell of cigarette smoke was overwhelming. There was also a burn on the counter. I checked out. I was not offered any compensation or refund for the inconvenience of having to cancel my third day and find another location to stay.
9 years ago (23-09-2017)
There was a fire at the hotel the night of June 1, 2017. We have yet been able to return but everyone was safe and the management were incredible!! The manager Kathy jumped into action and found a place for everyone there in a matter of hours. She (Kathy) is an amazing manager and person.
9 years ago (30-10-2017)
Staff is knowledgeable about the area and attractions near by along with very pleasent attitudes. Clean rooms.
9 years ago (29-01-2018)
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