Zales

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Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 575 E University Mall, Ste. B-30, Orem, UT 84097, USA

Phone: (801) 224-0521

Website

State: Utah

Zip Code: 84097

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

I would give it 5 because of their customer service but I give it 4 because of their prices. They had really pretty engagement rings and a lot that we really liked but they were overpriced by like $2000. And they said they could gets the price down but they just do that to make you feel like you're getting a good discount on it. The customer service was amazing. The lady who helped us was funny and understood our preferences. She never tried to sell us something we didn't want.

 9 years ago (20-11-2017)

My wife and I went in four months ago to get my wedding ring. We got a 6mm 10k gold ring for around $400. We have now been married for three months, and today, I found that the ring had a crack in it. It goes all the way through it, still one piece. I called today and they said that to fix it, it would cost $200 (even with a life time warranty), but luckily we didn't buy the warranty which would have been a complete waste of money. But really, four months after buying a $400 ring and no help nothing. Totally ripped off. Not worth even stopping in to look at rings here because they don't care about their customers at all. They are a terrible company out for money and not helping people.

 9 years ago (17-12-2017)

Zales is the worst!! They closed all of the stores in the Salt Lake Valley. I have the protection plan which requires 6 month inspections of my ring. Now my only options are to visit a store over an hour away, which requires two trips (one for drop off, one for pick-up), or to send it in at my expense. Had I known they were going to close all of their local stores when I bought the ring, I would have gone to a local jeweler. Never again will I shop with Zales!!!

 9 years ago (07-01-2018)

Horrible horrible customer service. Bought a wedding band for my husband, over 500$ 3 months married and it's cracked. And they are not willing to fix it without a huge payment. Do not buy here! Crappy rings!

 9 years ago (17-12-2017)

I had such a good time picking out a ring.  I had three sales people helping me and it was great fun.  I tried on so many rings I was worried it would irritate my sales people, but if they were they certainly didn't show it.  When I got my ring after it was sized (and I 'd added a simple band) I was so impressed.  It looked even better than I remembered.  I still catch myself looking at it and loving it.  Just wish I didn't have to leave my name to write this review!  I'm kind of wishing I worked there.  Probably, wouldn't get much work done.

 9 years ago (30-06-2017)

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