4 Wheel Parts Performance Center - Coppell

Reviews, get directions and contact details for 4 Wheel Parts Performance Center - Coppell

Address: 800 W Sandy Lake Rd, Coppell, TX 75019, USA

Phone: (972) 538-8630

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State: Texas

Zip Code: 75019

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Reviews

I guess over the last 10 years I have spent well over $30K with 4 wheel Parts Coppell. What kept me coming back was the gentleman I dealt with. Much of the equipment I purchased could gave been purchased elsewhere but this gentleman new me and took care of me. Once he left the store went downhill. I recently purchased a 2017 F150 and took it to 4 Wheel Parts Coppel for a leveling kit, tires and rims. The sales guy wanted to push what liked vs. what I wanted. Finally got it through his head. We finished the deal which was $3600 and I was the first to say thank you. He felt compelled to say it because he was not happy I disliked his more expensive taste.
6 weeks later after driving through uneven pavement in a construction site I ran over a ledge across the road which traffic couuld not avoid. The front end made a somewhat metallic noise and since then the truck steering has been "hunting" lanes and seems to travel independently. Took it to 4 Wheel Drive Parts and explained the problem. First answer: " can you leave it here, no it's my only vehicle, next, "We're real busy st it might take hours", what happened to customer service andbtske care of folks that gave already demonstrated faith by mak8ng the purchase, "well all the bays are full and not sure when we can look at the truck, well I'm stuck because I am concerned about safety in the steering, "well let me have your keys and sign here".
30 minutes later I see them get in my truck and drive away. 10 minutes later sales guy comes back and says, "the technician drove it three times and he can't find anything all appears to be tight",
I told him I saw them drive the truck away 10 minutes ago, "well they're gonna just double check it". So here I sit until they return the "tested and inspected truck.
When I walk out those doors it will be the last time. 4 Wheel Parts is just interested in the sale and screw customer support. The sales guy that sold me the leveling kit and the tires just 6 weeks ago didn't even acknowledge my presence or offer to help. Stay Away!!!

      
      
      
 9 years ago (16-12-2017)

Terence was Awesome. Very professional and HELPFUL

 9 years ago (13-12-2017)

More things to buy than you van imagine. Very bad for wallet and maybe some marriages.

 9 years ago (12-11-2017)

They took care of a little issue I had with a mismatched part, so I appreciate that. This place is busy, though. Be prepared to wait. It took well over an hour to make an exchange although the interaction began relatively quickly after I arrived. I even called ahead to verify the part was in stock. 

 9 years ago (19-06-2017)

The guys here are great. Stephen and Kirby are the ones I use, but everyone is always helpful. They get work done quickly and it is always awesome when they have outdoor or big sales events. Definitely recommend. A good group of people here. 

 9 years ago (15-03-2017)

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4 Wheel Parts Performance Center - Coppell

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