A+ PC My PC Hero

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Address: 2608 Columbia Ave, Lancaster, PA 17603, USA

Phone: (717) 925-7102

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State: Pennsylvania

Zip Code: 17603

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Reviews

I took in my PC with specific diagnostics and instructions.  The number one instruction I had was if they had to replace any parts to NOT replace them with inferior ones.  I also recommended they put in a crossfire strip and some thermal paste because my PC was shutting down while gaming and getting video driver errors and I told the folks up at A+ PC that I had already updated all of my drivers and ran virus scans.  

The first day they got rid of my anti virus and replaced it with a worse one, reupdated my drivers, and charged $95.  They said the computer was fixed so I came in and not only was NOTHING fixed they hadn't put in a new bridge strip or any thermal paste.  Fast forward a week and they said it was fixed again, I went in and AGAIN it had the same exact issues.  They said they put in a new bridge but again did not apply thermal paste.  I started back home again without it being fixed and called them up to tell them not to put any thermal paste in that I'd take it elsewhere and was told they already put the paste in after I had left and tested games and it was fixed!  I went back in that afternoon to pick it up and was told they replaced my CPU Processor because the prongs were bent on my old one.  

So I took the PC home and when I started up a game I got the same exact shutdowns and errors I had BEFORE I paid them $160!  I checked my bios and noticed I was only running four cores on my CPU and when I opened up the machine I saw they replaced my six core CPU Processor with a four core CPU Processor!  Not only did it take them an entire week to add one bridge strip, run a virus scan, update the drivers, and apply some thermal paste, they also bent the prongs on my CPU Processor and replaced it with an inferior one!  

As a point of fact on one of my trips there to test my computer the only employee in the place was lounging about with half the lights off not working at all and jumped up quickly when I came in as if he had been napping.

I was absolutely fleeced by A+ PC My PC Hero and I do NOT recommend anyone take their PCs there to be fixed.  They charged me $160 and made my computer worse.

 10 years ago (10-06-2016)

Friendly service 

 9 years ago (18-07-2017)

Always had good luck.  Sorry to hear about the experience above.
We have 10 work computers and always use My PC Hero for the items that we don't have time for or are above our expertise.

 17 years ago (24-05-2010)

Excellent service!

 11 years ago (20-02-2016)

I got taken twice because I left my laptop when I picked up my PC before I found out the poor job they did with my PC.  Replaced the bad video card with an inferior one that was from 2000.  Their response-oh, too bad.  Bring the PC back and maybe we have a newer card.  The laptop was not repaired at all but they charged me for the rippoff Optimize that I didn't need or agree to.  Their response-bring it back.  I made them fix the laptop but the PC I got fixed elsewhere.  Never did they offer an apology or offer to come to my home to even just pick up.  Stay away from this place.

 17 years ago (05-07-2010)

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