Verizon Authorized Retailer, TCC

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Verizon Authorized Retailer

Address: 2000 Columbia Ave, Lancaster, PA 17603, USA

Phone: (717) 517-7912

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State: Pennsylvania

Zip Code: 17603

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Reviews

Worst experience. Bought phone explained what I wanted . Got home it was all done incorrectly after I called Verizon. Went back the next day 2 hrs later it wasn't corrected. The employee the second time tried everything he could in his power. I ended up going to Verizon off fruitville Pike. They had me up and running in 10-15 min. I went back to TCC to return my phone and they tried charging me a restocking fee. I had to call the manager to resolve this because it was less then 24 hrs and it was not my fault. Only reason they get at least one star is because Keenan attempted to help and kept his professional  composure.

 8 years ago (25-07-2017)

This place is better then a Verizon store but still horrible if there are already a couple people in the store. Just make sure you have time on your hands If you need to change anything or buy anything. 

 8 years ago (12-02-2017)

Always great customer service. They do their best to give me what I want as soon as I want it. Just upgraded 2 phones to the IPhone 6S 64GB got them the DAY they came out, in every color we wanted also. Still maintain our budget with our bill and keep us very happy customers!!

 10 years ago (03-10-2015)

Surly employee. Barely made eye contact. Didn't stand up the entire time I was there. Acted like it was too much trouble to help me. I'll never set foot in that store again.

 8 years ago (02-10-2016)

Did not have phone in stock I needed. I was told it would take a few days to come in, which I understood. I was told phone was unable to be shipped to me so I would have to come back to the store to pick up device once it arrived. I told the one clerk that I was going to go to the Apple Store, which is 5 min around the corner, to get the phone because I knew it was in stock. When I told him this, he got very frantic and on edge and told me he would drive to a local store to pick up the phone since it was in stock there and bring it back for us. I told him that was a nice offer but I didn't expect him to do this because it was not necessary; I'm not going to wait roughly 45 to 1 hour for an iPhone that I can go the Apple Store and pick up within 20 min. The clerk was not happy that I made the decision to leave and go to Apple for the phone. He began to bad talk apple and make my fiancée and I feel very uncomfortable and attempted to guilt trip us into buying a phone from Verizon (him specifically.) I understand that Verizon employees are commissioned but his approach to get us to buy a phone from him was extremely unprofessional and childish. I've never had such an awful, uncomfortable experience at a Verizon store in my entire life. I was very polite and kind to the gentleman at the store but they made my fiancée and I feel very uncomfortable and pressured. I will not return to this location ever again. 

 10 years ago (28-07-2015)

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Verizon Authorized Retailer, TCC

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