AAA Gaithersburg Car Care Insurance Travel Center

Reviews, get directions and contact details for AAA Gaithersburg Car Care Insurance Travel Center

Address: 16045 Shady Grove Rd, Rockville, MD 20877, USA

Phone: (301) 795-3050

Website

State: Maryland

Zip Code: 20877

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews

If I could give them more than five stars, I would! I'm new to Maryland and went for tag/title services. I was in and out in three hours, including the hour that I spent on the phone with my car insurance company as the staff patiently waited and the time that it took to make some small repairs so that my car would pass inspection. The prices were reasonable, but the staff is really what made my experience exceptional. The day after the inspection, I drove to Ocean City. One of the repairs that they made was to the brakes, and I noticed a big improvement. On the way back I ran over a big pipe. When I got home, I noticed liquid dripping from underneath the car. I called the following day and was able to come in right away. They not only checked my car for free but also showed me where the water was coming from while it was on the lift. I didn't need a repair this time (it was the A/C drain) but I will definitely go back to them for all of my car service and travel needs.

 7 years ago (10-09-2017)

I am very satisfied with the service. Customer service is excellent and professional. I would like to give my special thanks to YAMI the service mgr. She is doing a great service.

 7 years ago (13-01-2018)

The AAA Gaithersburg Car Care Center service rep. gave me a detailed printed quote to replace some brake parts. The AAA quote was  significantly less than the dealership quote. The shop was clean and the techs appeared professional, so I made an appointment. The car was ready when promised. The brakes are finally fixed properly and there is a good warranty on the work. I MIGHT have gotten the brakes fixed cheaper (doubt it) at some independent garage, but the AAA shop gives peace of mind equal to the dealership at a much lower cost. AAA also includes a free inspection whereas many independent shops won't give you a price quote w/o charging a non-refundable "inspection fee" up front.  Great price, quality work and a warranty.  Why would I go anywhere else?  Thank you AAA!  Note that you do not need to be a member of AAA to have your car repaired at the AAA Car Care Center.  Members get a discount.

 7 years ago (14-08-2017)

Yami, the service manager is excellent and very professional as is the rest of the staff.  The rates are comparable but it is the service that makes it worth it.  I do need to go back for the repairs done and I will update the review once I have scheduled the follow-up.

 7 years ago (30-11-2017)

TERRIBLE customer service!  I went three days in a row, and they gave me such a bad attitude and different instructions each time. Worse than going to the MVA!  I will never go there again.

 7 years ago (12-12-2017)

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AAA Gaithersburg Car Care Insurance Travel Center

Reviews, get directions and contact details for AAA Gaithersburg Car Care Insurance Travel Center

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