Shady Grove Auto Care

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Address: 16001 Industrial Dr # B, Gaithersburg, MD 20877, USA

Phone: (301) 987-8400

State: Maryland

Zip Code: 20877

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

My car is my only source of income right now. I hit the curb trying to dodge some jerk speeding down the middle of narrow lane behind a restaurant. I heard a noise. Didn't know what it was but figured I better check it since I cant pay my rent without my car. John charged $530 to replace the bearing and hub assembly. There were no dents, scratches, etc on the outside of the car, though they totally missed the dent in the wheel. The noise still hasn't gone away, even with new tires, so I assume the dented wheel is the issue. While I've told so many people out it (two Honda dealers and four autobody shops), NO ONE thinks hitting the curb can affect the bearing and nothing else. Nothing else was wrong, like the suspension or something, but John charged me $530. By the way, with 35,000 miles, the bearing? Yeah right. But do I really know? No, I'm not in that line of work. We can't all be car experts or there'd be no one else doing any of the other important jobs. So instead of reminding me that my bearing is covered under the powertrain warranty, he scammed me for $530, ruined the past 3 months of my life because I've been so damn worried about the noise, and I still don't know what it is. Tire noise? Half the people I talk to say yes. The other half say no. The wheel? Sure, depends who you ask. A bearing? I've been told that's still a possibility but I'm rarely told that. One Honda dealer told me that while driving with me and then flatout lied to me after we got out of the car, saying he never said that. Maybe Honda will eventually tell me it's the bearing once the powertrain warranty expires. Another 18,000 miles until that happens.

Honestly, I'm at a loss and no one can tell me what this is. I just want it to go away, but I can guarantee that John at SGAC will be first on my list if I'm ever working for a consumer watchdog or have the ability to unilaterally shutdown businesses that commit fraud. When the noise didn't go away, he told me to "turn up the radio." I swear...he's a smooth talker, but it's a scam.

I went to NTB today, yet again trying to figure out what's going on with some mysterious noise in my car, and they rotated the tires for free, drove around with me for free, did a free inspection, even showed me the car while it was on the lift and used a flashlight to point on everything--I felt like I was in a class learning mechanical engineering. No charge for any of this, and it was more than an hour of actual time spent with the car.

 9 years ago (21-09-2017)

Trustworthy shop. I only take my care here for care. 

 9 years ago (26-08-2017)

Shady Grove Auto Care exceeded my expectations.  They are honest, do great work and the bill was low!  Do not take your car anywhere else.

 9 years ago (22-04-2017)

What a great experience.Thought I had gone back in time with every aspect

 9 years ago (24-07-2017)

I have been using this company for 31 years, without any doubt they are the most trustworthy people I have ever brought my car to.  I think that is all that needs to be said.

 9 years ago (02-05-2017)

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