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DARCARS Volvo Cars

  1. Maryland
  2. North Potomac Car Dealer
  3. North Potomac Car Repair
  4. Ijamsville Car Dealer
  5. Rockville Car Dealer

Reviews, get directions and contact details for DARCARS Volvo Cars

DARCARS Volvo Cars

About

A family owned business that is operated on a daily basis by members of the Darvish family. DARCARS, originally established in 1977 by John Darvish, is one of the largest privately owned businesses in the Washington Metropolitan Area.

Story

Our Volvo associates have an extensive knowledge of Volvo products, coupled with a passion to surpass your wants, while still demonstrating a commitment to meet your needs. You will find our experienced sales staff is eager to share their knowledge and enthusiasm with you. We realize that in order to successfully operate a dealership, we must exceed each and every customer's expectations. Our promise, at DARCARS Volvo Cars is to treat every customer professionally every time. The information you request will be provided urgently, with honesty, and we will never pressure you into a decision. Our goal is to make you "LOVE Car Buying"!

Address: 15401 Frederick Rd, Rockville, MD 20855, USA
Phone: (301) 309-3900
moc.sracrad@laicos
State: Maryland
Zip Code: 20855


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Reviews
I would stay FAR AWAY from this Service Department, especially if you are female and minority. I brought my car in for service. Alex was pleasant but he didn't appear well knowledgeable. He had the Service Manager come to address my concern. Firstly, Alex mentioned that "Based on the condition of my car...it could not be covered under warranty." My car is in impeccable condition for it's year and can be verified by at least two dealerships and other experts in the automotive field. Yes, this irritated me because I knew my vehicle is in excellent condition. I wonder if this is the pitch they give customers to get them to pay for work WITHOUT even first considering warranty coverage. Secondly, the Service Manager, then incorrectly stated a part was hanging off my vehicle and when we went outside to take a closer look, he RETRACTED his statement. Yes, this infuriated me as Alex slipped my key into my bag as I took pictures of my vehicle. I would NOT trust these people at ALL!!!! The managerial staff should be knowledgeable, speak the truth regarding information given to customers and not make up information. Specifically the Service Manager stated, "There are twenty clips," for a part that obviously he knew nothing about. I guess he must have presumed I was not an educated consumer because of my gender and ethnicity, and the fact that I may appear younger than my stated age. I understand it is more profitable to have consumers to pay for work that "maybe or could be," covered by factory warranty. But to what measures will a Service Dept Manager and Assistant Manager go to do this? Making false statements? I recognized and was forewarned prior to my appointment to check if my factory warranty covered my repair. I am happy consumers have options and glad I could return to the dealership where I purchased my vehicle. I only went here because they had the first availability. Other area Volvo Service Departments are more forthcoming with customers and not producing "Alternative Facts." I had a friend on the telephone throughout my entire interaction at this dealership and the conversation was heard, what was stated and how poorly I was treated! If it happened to me, it could happen to you! Consumer be aware!
8 years ago (10-09-2017)
Alex manager EXTREMELY professional! Milton salesperson very very pleasant!
8 years ago (15-09-2017)
Straight shooters- got good price right off the bat, no haggling needed
8 years ago (17-08-2017)
Always an incredible experience with this dealership! Well ran establishment with general manager Alexander, general sales manager Alex, used car director Amir.
8 years ago (14-09-2017)
Excellent service. Alex, one of the service managers, was very helpful and knowledgeable. I felt like a valued customer. I would recommend this location to anyone.
8 years ago (01-06-2017)
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