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Academy Sports + Outdoors

  1. Florida
  2. Orange Park Store

Reviews, get directions and contact details for Academy Sports + Outdoors

About

At Academy Sports + Outdoors, we have what you need to up your game, or start a new one. With the best brands at everyday low prices. We’re for all, for less.

Story

At Academy Sports + Outdoors, we have what you need to up your game, or start a new one. With the best brands at everyday low prices. We’re for all, for less.

Address: 661 Blanding Blvd #7, Orange Park, FL 32073, USA
Phone: (904) 213-2080
State: Florida
Zip Code: 32073


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Reviews
I shop at Academy all the time. All hunting, fishing, workout. All the time. It's my go to store. But today, I paid a visit to the Bolton Plaza Florida store and it is ZERO customer service. No Hi, the cashier didn't even recognize my presence. The other cashier was standing there empty line. Couldn't even tell the people behind me to proceed and let them know she's open. It's like walking dead staff. Really, if you really hate your job that much there are a lot of people who would love to take your spot. Be happy, and greet people and ask if they found what they were looking for. Because if you continue like this, your store is gonna end up closing its doors.
8 years ago (04-09-2017)
0 stars is more like it. I ordered a pair of running shoes online and when I opened the box, 1st red flag was both shoes were tied in a bow. Upon taking them out of the box and flipping them over, they were not only black from being worn but also had wear on the soles. I didn't know "new" shoes bought online includes pre-worn returned shoes. I went into this location on Blanding Blvd, Orange Park, FL to return them (what I wanted to avoid by buying them online since their customer service is pitiful here). Directly to the right of the entrance is a glass counter with a huge sign that says "Customer Service". An older male worker was standing on my side of the counter and a younger "team lead" was standing at the end of the counter. As I approached, the older worker said, "Do you have a return". I replied yes and put my purse on the counter as well as the shoes in the box and in the mailer bag. I turned to look at him and he's just staring at me. Finally, the team lead said, "You have to go to a register to return items." So I had to pick my stuff back up (as well as an umbrella since it was raining) and I said to the older worker, "Thanks for telling me." He snidely replies, "You're welcome." So I'm walking around the counter to a register and say, "What an idiot, just stands there looking at me knowing I'm not going to be helped at the counter." He then walks off. I get to the register and tell the cashier that I was sent worn shoes in the mail and is that something that Academy does and he said, "No, they come from a warehouse", to which I replied, "Well, somebody has worn them and not just trying them on. They are trashed on the bottom and have worn spots on the soles like someone wore them for 30 days and decided they didn't like them." So I was told to go look for another pair or get a refund. Of course they didn't have but 4 pairs of these shoes on hand and none were my size so I ended up getting my money back. The only person who was polite and apologized for being sent worn shoes and for my inconvenience was the teenage boy who was working in the shoe department. Kudos to him. Shame on Academy Sports for trying to pass off dirty worn shoes to an online customer and to the other 3 workers there who were unapologetic and rude. I won't purchase anything again from this sorry excuse of a store. *UPDATE 6/24/17: Academy Sports, Inc. contacted me about my online experience and sent me a FREE pair of shoes...the pair I previously ordered. I am very happy with the outcome of this situation and appreciate them compensating me for my inconvenience. Now, I hope corporate insists that my local Academy store receives additional customer service training. I still won't be shopping in-store there.
8 years ago (25-06-2017)
Had a very long wait of approximately 30 minutes at the sunglass counter. Brenda finally came to my rescue and patiently helped me. She was quite professional and helpful.
8 years ago (16-06-2017)
Very friendly staff. Great selection. Awesome variety. Prices are average.
8 years ago (01-06-2017)
Everyone that works there are really helpful and seems to be very knowledgeable about there products.
8 years ago (17-09-2017)
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