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Affinity Behavioral Health Services

  1. Wisconsin
  2. Wisconsin Health

Reviews, get directions and contact details for Affinity Behavioral Health Services

Address: 1531 S Madison St #580, Appleton, WI 54915, USA
Phone: (920) 730-4411
State: Wisconsin
Zip Code: 54915


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Reviews
If you like being talked down to, given no information, having the phone ring up to 100 times and not a single person answers or even a voice mail picking up, getting put on hold for up to 45 min then this is the health care provider for you!
12 years ago (08-10-2013)
I think this "hospitalist" manner of providing care is not good for the patient. No one knows the patient like their own physicians. "Hospitalists" do not know the patients, don't know their history, don't know them or their families personally, and seem more concerned about turning beds over to the next person than they care about providing quality care. Our mother recently was taken by ambulance to St. E's ER because she was having great difficulty breathing and couldn't stand or walk. She had x-rays to rule out pneumonia, found she had "wet" lungs, and was sent home with an antibiotic. Within 24 hours she was back in the ER again with labored breathing, pain so bad in her feet and legs she couldn't stand or walk. The "hospitalist" walked in the next morning and said, "well, what's the plan? She can go home today." We thought he was crazy. He only had to look at her and listen to her (no need for stethoscope, you could hear her struggling to breathe from out in the hall) to know she was in no shape to go home. She was on oxygen, couldn't get out of bed to stand or walk, was catheterized, was supposed to have four nebulizer treatments a day to help her breathe, was supposed to have an EEG and an ultrasound, and the list goes on. But the hospitalist said she was good to go home. The next day the same doctor walked in and said, "Feeilng better? You can go home today." She still couldn't breathe and couldn't get out of bed, and we were still waiting for that EEG to be done. It was three and a half weeks later before she was well enough to be discharged, but the hospitalist was ready to discharge her after the first day, obviously not knowing or caring that she wasn't well enough to do so. In addition, she had a huge bruise from the back of her hip around to her stomach. No one knew anything about it. It apparently happened the first day or two she was there, it was charted, but no one told the family about it. We discovered it helping Mom get situated in her chair. We asked for an investigation and some answers. It's been four weeks since we asked for information on how it happened, three weeks since her discharge and we're still waiting for that call. The hospitalist took her off some medications cold turkey and didn't provide some of the treatment ordered, which resulted in other issues. We have two RNs in the family who had to call that mistake to the staff's attention. We asked to see Mom's chart (we have signed authorization) and were told we couldn't see the chart, but if we had specific questions the staff could look up the information and tell us. Big mistake!! The hospitalist didn't know Mom, didn't seem to care, didn't know her history, didn't review the records, just cared about getting her discharged. Don't know if it's because she was a Medicare patient versus private pay or not, but I have to tell you that we were horribly disappointed at the care our mother received. It scares me to death to think about what might happen if we have to go through another loved one in the hospital under the care of a hospitalist. I realize there are probably good hospitalists who care about their patients, but just how well can they get to know a patient just assessing them for the first time and not having a relationship? Patients need to have their own physicians see them at the hospital, someone who knows their medical history, who knows them personally. I think this theory about hospitalists providing excellent, or in some cases better, care than a patient's own physician is bull. Let's face it, it's all about saving money for the hospital, and it saves physicians from having to visit the patients in the hospitals. Doesn't seem much like it's about what's best for the patient. If it's all about providing great care to the patient, the hospitalists we dealt with have missed the boat by a long shot. We were VERY disappointed in the quality of care.
18 years ago (05-05-2008)
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