Allen's Automotive Center Inc

Reviews, get directions and contact details for Allen's Automotive Center Inc

Address: 1195 Winfield Rd, Memphis, TN 38116, USA

Phone: (901) 332-3279

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State: Tennessee

Zip Code: 38116

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Reviews

I was driving a 1970 Buick GS from DC to Memphis and encountered several car problems along the way, so I called one of my mechanics at home during the drive to see if he could recommend anyone. He did some research and ID'd Allen's Automotive. Andre (at Allen's) was courteous and professional when I called to schedule, and Andre asked if I could be there at 8 AM the next morning in the hopes of getting me back on the road by the end of that day. Very kind, very thoughtful.

When I arrived, Andre introduced me to Allen so we could go over the problems in detail. Older cars are different than modern cars, and as older cars become more rare, the mechanics with the knowledge to work on them become equally rare.

Thank god there are still professionals like Allen who have that knowledge. Since my dog and I were stuck on a 90+ degree day, he started by making sure we were comfortable in a small, air-conditioned room that was mostly used for storage. Very kind, very thoughtful. 

I outlined when work had been done to the car that related to the problems, then we went through the order in which the problems occurred as well as mileage over the course of the work and the issues. Allen was extremely thorough as he determined the exact problems, and didn't rush to conclusions for their possible causes. This process included everything from pulling out the driveshaft for analysis, calling the transmission manufacturer, and he even called two mechanics who previously worked on the car. There were many more details, and each was carefully assessed.  

Within 2-3 hours it was determined the best solution was to trailer the car back to DC for repair. Allen could have done all the work for a complete repair, but the warranties on newer parts and previous labor made that too complicated. He could have patched it back together and put me on the road, but that made him uncomfortable because the transmission might have had internal damage that could strand me. After Allen advised me not to have him do any repairs, he helped me find a trailer company as well as a rental car.

I'm from out of town, and I could have been taken. Instead, Allen took care of me. After watching him and his team work, I'm confident they can figure out any car, so I highly recommend you let them take care of you.

 8 years ago (10-07-2017)

Charged double what the part costed from NAPA. Wanted to charge $100.00 for some channel locks that can be bought for $12.00 at auto zone. Rip off artist for women beware!

 8 years ago (25-07-2017)

Allen's is simply the best! I was travelling from Wisconsin to New Orleans when I could tell I had a bad wheel bearing. When I asked a local where the best auto shop around was. She said Allen's without hesitation. So that's where I went. Not only did they fix my car and get me back on the road with in a few hours. It was also great to meet Allen. I'm a pretty good judge of character and he's a great one. If I lived anywhere near Memphis I would go out of my way to go to Allen's. Here's the best thing about the entire experience. I am about an hour away from New Orleans and I get a call. It was Allen! He called to make sure everything was running good and I was safe. Great guy! Honest hard working American with some great stories while you wait. Thank you Allen's 

 11 years ago (23-12-2014)

I have used Allen's Automotive twice over the last year, and both times I have had incredible service.  The first visit was for new breaks.  (I received quotes from 3 places. Allen's had the best price and he made sure I knew about a rebate on top of that).   I appreciate the fact that I am quoted timely and in writing, and I am not pressured to buy more than what is needed.  The next visit I made was because of engine trouble and he worked me in that day fixing my car before I had to pick up my child at school.  I was even able to connect to wifi and work while I waited.  I really appreciate their prompt and friendly service.   Allen's Automotive gets an A+ in my book. 

 12 years ago (06-11-2013)

I couldn't not be more impressed with the level of professionalism over at Allen's.  Allen had my car for the entire day last week, picked it up the next morning and still had some issues. I took it back to him and again he had it all day, but the car was fixed and he didn't charge me a dime since I had just paid the day before.  He also called me on my way home to make sure the car was running good.  Extremely nice guy.  Will be back.  Thanks Allen!

 11 years ago (09-09-2014)

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Allen's Automotive Center Inc

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