Steve's Tire & Auto

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Drop your vehicle off on the way in - we'll take you to work!

Address: 1719 Poplar Ave, Memphis, TN 38104, USA

Phone: (901) 725-1819

Website

moc.sihpmemats@evets

State: Tennessee

Zip Code: 38104

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Reviews

Great for wheel and tire issues. I took one of my truck's tires in to get it patched. Pretty good work as the tire is still holding strong a year later.

I replace the tie rods on my truck and was in need of an alignment. The truck drives straight and it was for a reasonable price.

I replaced the shocks on my truck and ended up breaking a small mounting bolt off in the lower control arm. With threads exposed on both sides of were the bolt broke off they decided to go straight to drilling. I agreed as I was told the threads on the control arm would be left,  aka everything will be returned to its proper function. Well that didn't happen and they drilled out the threads as well.  So the solution presented was to cap off everything with another bolt and another nut and charge $135 for 10 minutes of drilling.

So good for tires and related issues but not good for actual mechanic work.

 9 years ago (01-12-2017)

It is a rare and wonderful thing to find a business who will treat you right and fairly, especially when expensive and complicated repairs are on the line.  In my experience, auto mechanics who practice this kind of treatment are few and far between.  Steve's Tire and Auto is a welcome exception to this generality.  I highly recommend them for this upfront pricing, honesty, and general high-quality business practice.  

Perhaps a true anecdote best demonstrates the kind of business that Steve runs.  I had some last-minute work done at Steve's East Memphis location before taking two vehicles on a permanent move from Memphis to Minnesota.  Steve fit me in that day.  As it turns out, there were a number of problems that needed to be fixed.  Yet, every hour or so, I would receive a phone call, updating me on the progress, and letting me know of any more uncovered problems.  In the end the work was done in about 6 hours, and the car ran well.  The next morning (the morning of my move), I had to run an errand and noticed some growling in the front end.  On the way back to my house, I swung in and asked them about the noise.  They immediately put it on the hoist and discovered a bad wheel bearing.  Though this was not something that had been replaced the day before, Steve simply said that something might have happened while they were doing other front-end work, so they would replace it at no cost.  They did so immediately and an hour later, it was ready.  Then I left Memphis.  400 miles later, I stopped in Hannibal, MO after hearing a similar sound coming from the front-end again.  I called Steve's shop to ask what they suggest I do.  They told me to have it checked out and requested that I let them know what was discovered.  So I had a Hannibal mechanic look at it, and he discovered that the bearing which Steve's shop had installed was defective.  As they requested, I called and told them what the verdict was.  Upon hearing that it was the same problem that they had fixed earlier that day, Steve asked for my address and told me he would be sending me a refund for the cost of the repair in Hannibal.

To clarify, Steve refunded me the cost of a repair for a repair that he had done for free even though he knew I was leaving Memphis.  He knew that because I had permanently left town, he was not earning any more of my business and that I would most likely never see him again.  Yet he did so apparently out of a sense of integrity and honesty.  That is a remarkable trait for anybody.  It is a welcome character trait in a mechanic.  

You can bet that if I still lived in Memphis, I would send all my business to Steve.  But since I do not, a Google review is the least I can do.  In summary, Steve's Auto and Tire is highly recommended as a trustworthy, knowledgeable, and high-quality mechanic shop by me, an individual who has witnessed their superior customer service.

 9 years ago (23-11-2017)

Hands down the best auto mechanic establishment on the planet. Courteous, quick, and fair!

 9 years ago (07-12-2017)

This will be my go to repair station from now on. I brought my car in because it had a rumbling noise coming from the front end. They were able to find the problem and fix it. While fixing the problem that I arrived with a new problem was created or possibly uncovered. Either way, they offered to fix it with no extra charge if I could bring it in again since they were closing soon and I needed the car that night. Also, the new problem was not dangerous, only annoying. I brought it back and the car was fixed and I was out the door. I appreciate the honesty and completeness of the work here.

 9 years ago (12-07-2017)

Previous experiences had been great at Steve's.  I was bit frustrated on this visit, however (hence 3 stars).  I had a run-flat tire with a slow leak that I wanted checked.  Although the tire manufacturer has a repair procedure (fixable in most circumstances).  The response I received was that it would not be repairable, and that a new tire would be needed.  Very disappointed on this visit.

 9 years ago (22-09-2017)

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