Altemueller Jewelry Store

Reviews, get directions and contact details for Altemueller Jewelry Store

Address: 2057 Washington Crossing, Washington, MO 63090, USA

Phone: (636) 239-6167

Website

State: Missouri

Zip Code: 63090

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Altemueller Jewelry is the only jewelry store I will use. My family and I are loyal customers and we have used them for various things the past few years. I felt the need to write a review because this year for Mother’s Day, my dad and I went in to design a custom mother’s ring for my mom. The sales associate was helpful and was there to walk us through every step of the way. The process went smoothly and I was so pleased with the final result. My mom loved the ring and we brought it in this week to get sized correctly and it only took a few days. Love the service here. The staff even remembers me when I come in. Great example of a family owned business! 5 stars

 8 years ago (23-05-2017)

I had a fantastic experience at Altemullers Jewelry Store. A special shout out to Sunshine (Sales Associate) and Mark (Gemologist) for helping me pick out the most beautiful ring for my future bride! This was the first place I looked for a ring, and I am 100% satisfied with how the entire process unfolded. Hopefully my future bride does not see this review until AFTER I PURPOSE ;P    

Thank you Altemuellers!

 8 years ago (31-05-2017)

I wanted to get my fiancé's wedding band done made of my own moose antler. I was told on 3 separate occasions that I needed a 1 inch by 1 inch piece of antler. When I brought it in AFTER cutting it, they told me that I needed a 3 inch by 3 inch piece of antler. They said they would try to work with what I had. Four days before it was supposed to be done, the called me and said they needed a 6 inch piece. I asked what the other dimension should be. They had no idea. I cancelled my order and now they are holding onto my down payment and refuse to give me my money back until I get my antler back. So I cut on my moose antler for nothing and have to find somewhere else to make his ring in a two and a half month time period. They are terrible at answering questions and calling people back when they say they are going to.

 8 years ago (18-05-2017)

Every time I come here, I wait to be acknowledged with a handful of other folks. A simple "Hello, be with you shortly" or something to that effect would make a big difference in the perceived customer service.

Everything from a cleaning, to repairs, to simply changing a watch battery takes far longer than one would expect. It's expensive, as well. 

Many of the staff I've interacted with had an obvious air of  superiority and pretentiousness.

They got two stars because the place is well kept and clean.

I'll be going elsewhere moving forward.

 8 years ago (16-11-2016)

The personnel make you feel like they are above you and that unless your pockets are full of money they do not want to serve you! Terrible customer service!

 8 years ago (08-05-2017)

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