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Kay Jewelers

  1. Missouri
  2. St. Louis Jewelry Store
  3. Missouri Jewelry Store
  4. Spanish Lake Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Saint Louis today.

Address: 2124 St Louis Galleria St, Richmond Heights, MO 63117, USA
Phone: (314) 727-3784
State: Missouri
Zip Code: 63117


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Reviews
Our experience here was fantastic!! We initially went in to look at upgrading my wedding ring so Aubrey sat with us, went over everything and showed us multiple rings. Once she had an idea of what my style was she told me she had the perfect ring but would need to have it delivered to the store. The ring was fast more than I ever expected. Aubrey and Amanda showed excellent customer service and made me happier than ever! We'll definitely be going back
8 years ago (04-12-2017)
I've been to this store several times and it's usually been a pretty rocky experience but I got a coupon in the mail and decided to use it at the Galleria location because I also had to go to Lush. While there, I specifically stated I didn't want to speak to a certain person that I won't name personally and was told the store was UNDER NEW MANAGEMENT! The new manager (Audrey?) helped me personally, apologized for my previous experiences, and got me a great deal. Such a turn around- go Kay Jewelers for turning this store around!
8 years ago (20-08-2017)
Worst experience ever. I bought a ring there and after a month, one stone fell, took it back and they said it was going to take a month to replace it. They called my wife and said she could go there to pick it up and when she got there, the manager was eating at the store, was very rude, and said it was not ready, she came home and I called customer service, after a long conversation they agreed to replace the ring with a new one. We took it for maintenance after 2 months, and the one more month later another stone fell off. I personally called customer service and asked for a refund, they said no and I had to go there again for them to exchange it for a different ring. I went there and after asking them if I could return a ring with a issue and get my money if I had the same issue again as I was paying more for the new ring, the very unprofessional manager at this store said no and then when I called customer service again at the store, he got upset and annoyed and told me he was going to give my money back which was amazing because I don't want to have anything from this store. Don't waste your time and go to a better store. Horrible experience and I would never recommend this place to anyone.
8 years ago (20-07-2017)
The staff at this Kay's Jewelers probably need to be replaced or retrained as customer service representatives. Our experience was nothing to write home about. It was terrible. All three staff members were available to assist us but opted not to do so. Instead they just pointed us to the rings and just went on chatting to each other. Come-on guys...do better next time. I am hoping that you are blind to every other color but green. We ended up spending over $3800 with Kristin at Zale's.
8 years ago (12-06-2017)
Best service of my life! New management and friendly faces. Ask for Aubrey.
8 years ago (11-09-2017)
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