facebooktwitterpinterest
mobil menu

American Eagle Outfitters

  1. Illinois
  2. Carbondale Store

Reviews, get directions and contact details for American Eagle Outfitters

Story

American Eagle Outfitters in Carbondale, IL is a brand with expertly crafted, high quality jeans at our core. We create clothes that fit our customers lives, all made to take and make your own. We fit everyone. Visit your local American Eagle Outfitters at 1237 East Main Street today.

Address: 1237 East Main Street, Suite A-18, Carbondale, IL 62901, USA
Phone: (618) 529-5273
State: Illinois
Zip Code: 62901


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:30 PM

Update Info

related searches: American Eagle Outlet, American Eagle Canada, American Eagle Outfitters Epay, American Eagle jeans, American Eagle germany, American Eagle Europe, American Eagle near me, American Eagle shirts
Similar places near
Finish Line Finish Line 47 meter Disrespectful. I had called the finish line number and the dude who answered my call ...
GNC GNC 48 meter visited looking for an old item, but couldn't find :) ...the guy was more than helpfu...
Old Navy Old Navy 48 meter I just went to Old Navy to exchange a gift, not return it, just grab a different size...
Buckle Buckle 48 meter Thanks to everyone at Buckle for being so nice and helpful. Thank you Angie for picki...
Lane Bryant Lane Bryant 52 meter Lane Bryant is wonderful! Once you are on their mailing list, you can get up to 25% ...
Hot Topic Hot Topic 61 meter They have great fan merchandise for whatever is hot now.
GameStop GameStop 73 meter I haven't been in here that many times, but I do know that there's not much selection...
rue21 rue21 88 meter I don't care much for the customer service that you endure when shopping here, most o...
Kay Jewelers Kay Jewelers 96 meter Very rude this store needs to hang it up
JCPenney JCPenney 98 meter Very cool place. Also great deals.
University Mall University Mall 113 meter It's a nice mall. Its pretty lively in most of the mall, but there's one side that ba...
Ross Dress for Less Ross Dress for Less 132 meter It's great verity of great brand names in low prices, needs to visit again from time ...
Journeys Journeys 137 meter Love their shoes
Christopher & Banks Christopher & Banks 153 meter
Saluki Team Store Saluki Team Store 194 meter awesome store the guy who i talked to he was so cool i remember this store for the lo...
Bed Bath & Beyond Bed Bath & Beyond 200 meter Everyone was very helpful...I have always enjoyed shopping there...
AT&T AT&T 273 meter Absolutely love this store. The design on the outside looks so unique in Carbondale,...
Verizon Verizon 273 meter Your Employee Wendell needs some training in customer service. Strangest experience ...
Reviews
Store employee: his name is STORM, he has completely turned me away from this store, absolutely unprofessional and shows extreme lack of care for the customer. I want to preface this by saying I have been coming to this store since I was 13 years old with my parents. Back then all I wore was American Eagle: pants, shirts, shorts, socks, everything. Over time it became mostly pants, shorts and briefs but I have ALWAYS wore AE, particularly from this store. Over the last 10 plus years I have easily spent tens upon tens of thousands of dollars at this location. I buy every single pair of pants and shorts that I own from AE, period. As usual, about 3 days ago I went to the store and bought a pair of khaki chinos and a pair of black chinos in slim fit. A couple days later I wore the black pair to work and after a few hours I realized the slim fit weren't going to work and were very tight & uncomfortable. I went into the store THAT DAY and let the employee know and went back to work. The next day I brought both pairs in to EXCHANGE them for original straights and the employee denied it because I had wore them the day before even though they were in perfect condition with receipts. They looked as if you just took them right off the shelf, still brand new. After he denied it, I read the receipt and told him no where on it does it say that is the policy and he claimed it was his particular store policy. After he belittled me in front of other customers I said I would come back to talk to his manager and at first he tried to tell me he was the manager then corrected himself and gave me the actual store manager name. Knowing I was right in this instance I walked out of the store and called customer service. The rep was in disbelief and had me walk back in and put him on the phone on speaker. At this point he is literally shaking for some reason. She told him to explain his side and the second he got done speaking she explained how incorrect he was, told him to return the pants at once and basically to treat his customers better. You could tell she was ashamed he worked for AE. Kind of ironic since AE is promoting all of the love and kindness stuff when Storm showed the complete opposite. This was all on my lunch break and at this point I was frustrated with Storm's hateful attitude but very grateful for AE customer service. Going over the receipt with him I literally had to break it down and explain different sentences for him. I am in sales and customer service 50 hours a week myself and couldn't imagine treating the customer how he did me. Very low standards at this AE. They will hire ANYONE! I will continue to wear AE pants and briefs but will never step foot in that store again, which will inevitably lead to less of my business. He tried to belittle me and make up his own policies rather than take care of the customer. I expect better from store manager Jenny Provo (sp)... I am sure Storm is a friend to you Jenny but you either need to train better or choose better employees, you have a level of professionalism to withhold and friendships come second in this business. This isn't just a failure on Storm's part but yours as well. This will be sent to corporate, Facebook and several other sources as well.
7 years ago (24-08-2017)
Every time I've come in here I've experienced great customer service! The employees are always super friendly and nice!
10 years ago (30-10-2014)
I love their clothes. I find the price reasonable because they last a long time.
13 years ago (29-03-2012)
Comment on this business

American Eagle Outfitters map

to add American Eagle Outfitters map to your website;



Find nearby businesses, restaurants and hotels

Copyright 2024 | All rights reserved (v2)

Terms Of Service
Privacy Policy
Business Listing Service Agreement
0.0034 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy