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American Family Dentistry Cool Springs

  1. Tennessee
  2. Tennessee Dentist

Reviews, get directions and contact details for American Family Dentistry Cool Springs

Address: 7105 Bakers Bridge Ave #400, Brentwood, TN 37027, USA
Phone: (615) 376-0011
State: Tennessee
Zip Code: 37027


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Reviews
The first and only time I've been openly lied to and given bogus information from a medical practice. First, there was the deliberate overcharging for services that insurance had already paid for. After continually insisting in a very rude manner that I still owed them, they finally reluctantly admitted (after I showed them proof from insurance) that they in fact owed ME a refund! Secondly, they informed me after a checkup that I needed a multitude of fillings. After I switched to another dentist (partially because of the atrocious manner of the front desk when dealing with the insurance issue), they told me (after careful inspection and another full-mouth x-ray) I only needed one filling! My new dentist was quite surprised to see the treatment plan AFD had written up for me. The best thing I did was leaving. Can't imagine all the healthy teeth that would've been drilled into and the money that would've been wasted had I stayed.
10 years ago (17-01-2017)
We've been happy with American Family Dentistry for more than two years. The team is thorough, yet very efficient. Their office is convenient from anywhere within Franklin or Brentwood and I love that they open early for before school or work appointments. Five stars.
10 years ago (25-10-2016)
My experience with American Family Dentistry to date has been a very positive one. The office staff is courteous, efficient, and most helpful. The dental assistant knows what she's doing and does it well, and Dr. Jeffrey Moore is beyond compare. I'm grateful he's still in the area. The office and the restroom are comfortable and clean. You're a long way from me, but it's worth the trip. Barbara Lutz
10 years ago (19-08-2016)
I won't be returning. To say Dr. Jeffery Moore could use better customer service would be an understatement.
10 years ago (17-10-2016)
Be prepared to call insurance company and AFD office multiple times to deal with the Billing problems. They need to realize and fix the claim process.
10 years ago (13-07-2016)
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