Apple Eastwood Towne Center

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 3025 Preyde Blvd, Lansing, MI 48912, USA

Phone: (517) 374-4920

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State: Michigan

Zip Code: 48912

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Reviews

Took my MacBook Pro into this location a couple of years ago to fix a hard drive cable in my mid-2012 model. The Apple 'geniuses' suggested I got an entirely new motherboard, hard drive, and hard drive cable all together (almost $900 without labor costs). After they told me this I took my computer from their hands and walked out immediately. Went home and ordered a new hard drive cable for $30 on Amazon. Two days later it comes in the mail and I fixed it myself after watching a simple YouTube video.

People of Lansing, please for the love of God do not rely on the Apple store for repairs. Use a local repair shop like the Mac Men on Grand River if you are not comfortable operating on your own computer. Repairs can be very simple but Apple would rather charge you for an entirely new device instead of going through the effort of fixing it while maintaining existing parts.

Oh yeah, the wait time was atrocious when I was there too. Hopefully it has gotten better since then, or I was just there on a bad day. Either way I'm never stepping foot into that establishment again. :)

 8 years ago (23-05-2017)

I have been there twice and both experiences were very good. The team there is amazing and was so helpful. I was so impressed by the staff that it makes me really want to buy more Apple products. This place really knows about customer service and does an amazing job with meeting the needs of their customers.

 8 years ago (16-06-2017)

The screen on my iPhone 6 is cracked and is suffering from water damage. I have been using it for weeks but decided I should switch back to my iPhone 5 (as the 6 only had 1/3 of a functioning screen). Upon entrance, I was greeted with a smile by Cavan. After explaining my issue, he directed me to Kyle who then helped me try to find a solution to my problem. He was very helpful and tried all of the options available! 

Also, the environment at this store is wonderful. I have been here many many times and have never been disappointed!

 8 years ago (07-07-2017)

Every time I come in here, their products to fix iphones, or inventory is low or not working. I have to drive pretty far to get their service, expecting it to be phenomenal considering how much I pay for their products and how much they hype it up but it sucks. I need my phone screen fixed soon & I wanted to be able to reach out to Apple and their calibrator to fix phones is broken. This has happened before and to several of my friends. They should stay on top of maintenance, especially for things that actually fix their products. Done wasting my time with them.

 8 years ago (09-07-2017)

Hey gang. I was in a couple days ago. I got to work with a new guy Andrew and his trainer Brad. I was in to get a new Apple Watch. Man this thing is a beauty had to get the Apple Care on it. They were both very patient and knowledgeable during the setup process. I can't wait to start using my new watch. Excellent staff and service here. Two super chill dudes! They opened the door for me!

 8 years ago (23-02-2017)

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