Apple King Street

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 301 King St, Charleston, SC 29401, USA

Phone: (843) 727-0400

Website

State: South Carolina

City: Charleston

Zip Code: 29401

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

After waiting well over 2 and almost 3 hours and 2 text messages saying "we are almost ready for you".
,they tell us to wait another 2-2.5 hours to have a cracked screen repaired, which we said on arrival was the reason for today's visit. suddenly it could not be repaired today. The unprofessional, uneducated individual on arrival could have told us that. And then to be told "if you had come in earlier..". We did!!!!! Almost 3 hours ago!! When you said it would be done!!! We walked straight out, will be getting android phones. NEVER ever apple again. It would suit the Apple Store well to get some adults working in the store, the uneducated teenagers currently working there are ill prepared and quite frankly disrespectful of time. We are furious. Will be telling everybody about this and will never buy apple products again. Shame on you Apple Store employees.
So the question for the manager (who fits the bill of unskilled workers at this place) is; the guy that checked us in, writing down the reason for visit (cracked screen), saying come back in "probably an hour an half", should he have told us "no it can't be done today", or "come back in 2.5 hours during which time we will text you two messages that saying we are almost ready for you  but when you get here, we will first tell you it will take 2-2.5 hours to fix followed by "leave your phone here over night or come back tomorrow because we are actually not able to do it today". So either the first guy or the second guy is incompetent but the manager for sure is. They stole 3+ hours of my time and although I know I make quite a bit more per hour that the minimum wage these people deserve, it is unbelievable thT they can get away with this level of disservice. I can't fathom how you promise a service, let people wait almost 3 hours without warning that they may not be able to do it, and then with no visible regret, dismiss a (soon to be former) customer. Our household will all switch to non-apple products, that is for sure and I hope the so-called manager of this facility has as miserable a life as his vain phone voice would have you believe he has.

 7 years ago (11-02-2018)

Good shop with helpful staffing. You may feel $20-40 up pricing for the models compare to online purchase. The price was same both online and Apple store for the model which my friend was looking for. This up pricing is because of tax difference. In Apple store you have to pay more tax than online purchase. And their stuff confirmed that.

 7 years ago (02-02-2018)

My poor review comes after more than one bad experience. In my opinion Apple has become a great company for many reasons, one being that they once offered great customer service and in-store experiences. But I feel now that they are at a new low. I will not go into long detail about my experience more than to say that Apple will no longer occupy every aspect of my user experience... to include hardware, browser, photos, music, etc.

 7 years ago (20-01-2018)

Very poor customer service. I've always hated apple products because of their unreliability, expense and poor customer relations. My fiance and I came here to get help with his iPhone that was only a week out of it's warranty and the staff told us too bad basically. We stated we would shop with other brands for now on and he could truly care less. I wish I could remember his name. (Always get people's names!!!) Must be nice to own a company so rich that they don't care for your business. Goodbye forever!

 7 years ago (29-01-2018)

People may complain about either the staff or the amount of people usually in the store, but for the most part that's just how Apple stores are. If you need time for assistance I can only suggest coming in within the first hour or possibly last hour of business. Otherwise great location, staff meets expectations mostly.

 7 years ago (08-02-2018)

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