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Apple Saint Louis Galleria

  1. MO
  2. Webster Groves Electronics Store
  3. Affton Electronics Store

Reviews, get directions and contact details for Apple Saint Louis Galleria

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 2440 Saint Louis Galleria, St. Louis, MO 63117, USA
Phone: (314) 290-0400
State: MO
Zip Code: 63117


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Reviews
Took phone to replacement a rear camera's today, they replace without cost any money, after they fixed it, bring back my phone I walked out the door. But seems something wrong with the phone. Bring back to the shop the screen not seal and the part bend. Trying to talked to the manager Jimmy, he said my phone has a physical damaged, there is no warranty on my phone. But how's come they replace a rear's camera for me without paying any money. Plus you guys can see the pictures below my phone never been drop or opened it. They messed up my phone already and they don't wanna take their fault and put the blames on me. I don't get it?. How's come an Apple's company has a manager doesn't responsible their fault and his employees fault. Please fire this Manager if you want more customers.
8 years ago (29-08-2017)
While visiting the area with my 3 kids, my phone decided to instantly become a brick. I headed to the nearest Apple Store for help. Now, the wait was long. It was incredibly busy, but....the staff were honest about the wait and provided scheduled appointments to receive service. When it was my time for service, I was exhausted, addled, and my kids were so tired of all of it. Then came DJ. He was friendly, kind, funny, and most importantly knowledgeable. He made our experience smooth, pleasant and fast. In no time, I was able to walk out with my problem solved and less stressed. Without such a positive employee experience, my rating would have been lower due to the wait time. My advice to the Apple Store. Talk to DJ. Maybe he has some friends who need a job, because more employees are definitely needed.
8 years ago (28-06-2017)
Poor customer service from the manager, Jim, of all people. After waiting for more than a hour, I was talked down to and blatantly lied to. Jim was rude and disrespectful. It's surprising he holds a managers position. I had to replace my replacement I-phone 6 because it was acting up. I asked to get a new I-phone because they couldn't figure out what was wrong with my first iPhone and I didn't was the trouble. They didn't even try to figure out what was wrong with my phone. Very disappointed with the interactions of my appointment.
8 years ago (16-06-2017)
Great service, the employees were much nicer then I was expecting. All of them were very helpful. Very impressed with this store. Only complaint is that it was too hot in the store. They need to crank that ac up when it gets busy.
8 years ago (30-05-2017)
Updated to ios11 and phone continually froze when opening an app. Needed to restart the phone every time I needed to make a call because the calls would not go through. Called AppleCare to set up an appointment to see what could be done to downgrade to ios10 but after an hour on hold, nobody even picked up. Have yet to speak to a live representative.
8 years ago (22-09-2017)
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