Apple Southdale

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1560 Southdale Center, Edina, MN 55435, USA

Phone: (952) 656-0140

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State: MN

Zip Code: 55435

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Reviews

I made an online reservation but still had to wait like others who walked in. Not sure what's the purpose of making an online reservation. I had to wait wait wait and wait and no one responded properly. Poor customer service.

 7 years ago (10-08-2017)

Greeted by door staff, explained problem, he told us to go two tables in and talk to a different staff person. Walked over and waited to talk to him, explained the problem, he took our info and explained that our problem would either cost $75 or $300, depending on our protection plan. 

We knew if it was $300 version we'd not fix/replace w/same model, but buy new instead. However, he couldn't tell us if it was the $75 version or the $300 version, only an "expert" could do that. The wait would be 1 hour 15 minutes, we said yes. We waited, all the while I'm expecting someone with special skills to come over and hook the phone up to a computer and diagnose something complex, all the while I'm watching the door staff person and the second staff person stand around and help people roughly 50% of their time.

After seeming to watch people come in and be paired up with an expert before us, we finally do get an expert. He turns the phone over and enters a serial number from the back of the phone into his iPad, and says, "ok, this is going to cost $300 to replace this phone." In a matter of 30 seconds he did what no other staff person could do, he entered an iPhone serial number into his iPad and told us what level of protection we had.

I gently expressed my frustration, not with his service, but with the process. I asked why no other staff could have entered the serial number in, he said they're too busy (see previous comment regarding the observed amount of standing around and doing nothing). For good measure he also offered that we could have entered the serial number online and found the information just as easily, unfortunately neither of his colleagues who both understood the $75 v. $300 implications offered us the same advice prior to spending 1 1/2 hours waiting in their store.

We bought a new phone from the Verizon booth just upstairs, and will never again visit the Southdale Apple Store.

 7 years ago (10-08-2017)

I went here in April after my phone kicked me out of iCloud and wouldn't let me back in through settings even though I could log in on Safari on the same phone. I wasted 2 hours of my life here and when the "Genius" came to "assist" me, he didn't speak English, didn't listen to ANYTHING I said at all. He told me my problem was storage. I had 52 GB of AVAILABLE storage on my iPhone so I don't think that was the problem. My iPhone still doesn't work and I don't have the money to buy a new one. Every time I go into that store it's a disappointment. I've had maybe 1 good experience in there and that was when my mom was getting help with her phone. So about 10% success rate on getting actual help in there. Basically my advice is to go to the Uptown, Ridgedale or Mall of America location. Don't waste your time here

 8 years ago (26-07-2017)

Just lying technicians. I drop my computer for repairs on Friday and was supposed to pick up on Monday but was told today tha t they need addition  parts. I was not informed of the additional parts or the fact my computer won't be ready. They cost me $$$

 7 years ago (05-09-2017)

Place is always packed so the service takes the plunder. However, staff are knowledgeable and helpful. I have bought my MacBook Pro and my IPad 2 from here. Both of have been great experiences even with a small wait 

 8 years ago (11-06-2017)

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