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Apple Upper West Side

  1. New York
  2. New York Electronics Store
  3. New York Store

Reviews, get directions and contact details for Apple Upper West Side

Story

Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 1981 Broadway, New York, NY 10023, USA
Phone: (212) 209-3400
State: New York
City: New York
Zip Code: 10023


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 8:00 PM

Update Info
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Reviews
Apple is changing and not in a good way! Competitive advantage was quality of service and product, and instant access to "fixing our stuff". Now quality goes to @@@ and I have to schedule an appointment to fix my computer... Yeah definitely buying another Mac-- being ironic!!
7 years ago (22-02-2018)
This Apple Store is top notch!!!! The most friendly staff who manage to be both professional and personable too! So helpful and knowledgeable:) I’ve had a stress free, marvelous experience every time I’ve visited. Best Apple location in NYC!
7 years ago (31-01-2018)
The service here is horrible. Apple Customer service made an appointment here to replace my phone vs waiting for a emplacement to be shipped. I went to the store and the tech refused to replace the unit. They cited external damage (the phone was flawless) except the issue . After speaking with a supervisor yielded no different solution, I called back Apple Support - did an Express return ( they charged me for the phone they shipped out). After receiving the old phone - they verified that the issue indeed was as stated and released the charge. If I could give this place 0 stars I would. In today’s atmosphere incompetence seems to be the new level of excellence. This Apple store location is ‘par excellence’.
8 years ago (20-12-2017)
Ugh. Crowded. Unfriendly. Overpriced. No selection. Stuck up staff with overinflated egos about their expertise that when asked specific technical questions was found to be superficial and non-existant. Also when asked about my options in overcoming the company's planned obsolescence, all I got was a shrug of the shoulders and the suggestion I get a second job. Even though I make more in a month then 5 of their sales associates do in a year combined. Left feeling insulted, more by the company then staff. who, to their credit, did try to be accommodating, however, due to policies that are designed to increase profit at the expense of customer confidence and satisfaction, are basically just door greeters with name badges and a closed circus radio.
7 years ago (03-01-2018)
The wait can be horrible and annoying but I do have to commend all three employees that assisted me past Saturday evening. I had a software malfunction and these gentlemen went above and beyond in customer service! Shout out to the managers Nathan and Eddie and the rep that made my phone live again, Breets you rock!
7 years ago (28-02-2018)
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