The North Face

Reviews, get directions and contact details for The North Face

Address: 2101 Broadway, New York, NY 10023, USA

Phone: (212) 362-6259

Website

State: New York

City: New York

Zip Code: 10023

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

Store managers and sales staff used to be very good at this store. I knew all the managers there and they were great people.   Recently iI went there to use my gift card and I found new manager there by the name Ken Rodriguez who was very rude unprofessional and he refused to redeem my gift card.  Now NF sends only email gift cards no more physical plastic card like it was years ago. Basically you get in your email a number and pin.  
 I asked him where is all other managers and he said they all gone and now he is the rude boss of all bosses there.  I asked him to spell his name clearly and he refused it.  His hand writing was so sloppy that I could not understand what he wrote.  Then his salesman told me his name Rodriguez the manager, who was very unkind and made me feel like I had to leave from that store.  I used to come there for 15 years, there were great managers and salesman.  Now there is animals working there who barks at you like you are an animal too..  Bad managers ruins NF reputation and quality customer service.     If you ever go to this store try to avoid this rude spanish looking manger by the name Ken Rodriguez.

 7 years ago (08-02-2018)

Nice store. We usually shop here for North Face jackets and accessories. Helpful staff.

 7 years ago (21-01-2018)

I have a North Face jacket. The inside lining began flaking off. I took it in and they were happy to fix it for me. I'm waiting on the replacement.

 7 years ago (05-01-2018)

I just wanted a nice looking coat that keeps you warm. That was it. I always loved that brand. And somehow left this store with my head spinning. I picked 2 coats that i liked and asked different people who worked there which was warmer... Kept getting differing opinions and weird info on what makes a coat warm. Would recommend they create an index for each coat and it simply provide a scale of warmth...
Also recommend providing education to the sales teams so they don't make up random facts to sell coats. They should be saying the same story...

 8 years ago (19-02-2017)

Good customer service, great selection of outerwear.

 7 years ago (28-12-2017)

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Reviews, get directions and contact details for The North Face

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